On January 12, 2023- I received a call from a collection agency regarding the above amount from Bon Secours. After reaching out to the leadership team and Post healthcare jobs for free; apply online for / Patient Service Representative - St. Francis Primary Care job South Carolina, USA. One of our Supervisors have made contact with Mr. *********, explained that all has been taken care of and he owes nothing on the accounts in question. These payments were tied to my credit card. Stay protected and up-to-date with the latest information. Patient Portal. ST FRANCIS-DOWNTOWN is a Voluntary non-profit - Private, Medicare Certified Acute Care Hospital with 245 beds, located in GREENVILLE, SC. Updated: 01/12/2019 28, 2023, Lisa Esposito and Michael O. SchroederFeb. How the patient felt about their hospital stay and discharge overall. For those who do not have the funds to pay, financial assistance may be available. Important phone numbers to contact the right department at St. Francis Hospital & Heart Center. 1/14/2019. I'll let you know once I hear back from them. Bon Secours St. Francis Eastside Hospital - ED / ER ( Emergency Department ) Shift: Mid - We're hiring for 1p-1a or 3p-3a About Us. Each time they tell me I should receive a refund within 2 weeks, and I have yet to receive a refund. For Patients j Billing & Insurance j Financial Assistance Financial Assistance Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. For those who do not have the funds to pay, financial assistance may be available. OVERVIEW; PHYSICIANS AT THIS PRACTICE ; OVERVIEW ; . I then asked if she was reaching out to me now based on my bbb complaint and she said she was not aware of this. out the balance. 4 Pregnancy and Delivery Care By providing care to pregnant women that follows best practices, hospitals and doctors can improve chances for a safe delivery and a healthy baby. The deductible is a provision in many insurance policies that requires the insured to incur a specific amount of medical costs before insurance benefits are provided. Please call 573-331-5217 or 1-866-304-3071 for help. Learn More, View a list of Frequently Asked Questions by clicking the link below. Saint Francis Health System entities participate in many PPO and HMO plans. While I was not happy with the incredible ~$3000 ER visit charge, I agreed with St Francis to make monthly payments for 2 years starting in July 2021. We also help uninsured patients apply for government or private insurance. Website. letter. 5 Blood Clot Prevention and Treatment Because hospital patients often have to stay in bed for long periods of time, any patient who is admitted to the hospital is at increased risk of developing a blood clot in the veins (known as venous thromboembolism). I would like the business to give me a proper response in regards to why I was continually given the refund out of$1,496.40 and why that was the amount they intended to credit my original form of payment, my Visa card. Online bill pay is now available. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. I resent strongly that the failings of the billing system are causing a stain on my own personal character as a patient. Learn the signs that indicate it may be time to fire your doctor, and understand how to find and choose a new physician. Bon Secours Mercy Health. . was taken out of the $250 credit, applied to that account in September to zero Dr. Kelly Apple is an internist in Greenville, SC, and is affiliated with multiple hospitals including Bon Secours St. Francis Health System-Greenville. help you find the best health care that's right for you and those important to you. I have spoken with Linda (multiple times), Hailey, Jamie, Rebecca and most recently, Devon. l also want letter from the company stating that my account was sent to collections in error and that it is in good standing. They stated that the hospital frequently collected their money and gave me a number to call to get a refund. For example, if a members policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. which eventually led to the reason your account was placed with the collection Upon arrival for my appointment on Monday Bon Secours Millennium Imaging explained that the hospital did not bill for them and that I would receive a bill from their billing department.. On the 10/18 call, I was told that on 10/12 they tried to refund my Visa card in the amount of $1,496.40 and it was declined and I should contact my institution. I was told a check would be mailed but its been 2 months and I havent received anything and no one knows anything about it. One of our Customer Service Leads spoke to Ms. ***** on 1/6/23, had the email address on file corrected and was able to have the receipts she needed sent to her via her MyChart account and had her other concerns addressed and resolved as well. How patients rated physicians in listening and explaining in a way that patients could understand. 125 Commonwealth Dr Greenville SC 29615 (864) 675-4000. Although each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. Lobby Renovation Read the latest lobby renovation updates . Bon Secours Billing Department phone number: 1-800-******** (see attached photo). Billing: 888-681-1754. When I check my EOB, with my insurance ****** ****** ****, it said I was responsible for only a 20.00 charge. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. Many diseases are preventable through immunizations, screenings, treatment, and lifestyle changes. Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. I told them I have NEVER had this issue before, but I would call them. Contact your specific insurance carrier to verify whether your treatment will be covered. i had to prepay for a procedure back in sept. 2022 , In the amount of $345.52 , insurance covered it and im waiting on a refund back to my discover card in the amount of $262.32 , i have made numerous phone calls and they keep telling me they have sent to the billing dept. Location. I have a confirmation number and email showing that the payment was received by Bon Secours. Cataracts can make your vision blurry and can impact your ability to see at night. Please click here to pay your bill online. No such receipt ever arrives. That means making sure care is affordable. I was told it was possible, but then this response was revoked. letter. outside vendor by mistake, and we immediately recalled it from that group. About Us; Our Physicians; Contact. **This live chat is for billing questions only.**. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. After a year of academic research, he went back and earned his medical degree from MUSC, followed by a residency in orthopedic surgery at Greenville Hospital System. and your refund was approved. If you have questions about your bill or believe that it is incorrect, please contact our customer service centers. The data set forth at the Preventive Care for Black Residents in This Community portion and certain elements of the Community Residents Who Accessed Care at This Hospital and Charity Care portions of this Health Equity section were Bon Secours St. Francis Health System-Greenville, One St Francis Drive, Greenville, How well hospital spending on free and discounted care for uninsured patients aligns with the proportion of uninsured in the surrounding community. We have corrected the situation now and have made the appropriate adjustments to zero out the accounts in question. I asked to have all of this stated in a letter for my records. To my surprise, I was immediately sent to collection. I called then St Francis and they said they need at least 2 weeks to take a look. ****** ******. I called the number in My Chart for early check-in and the person answering the phone explained the costs and stated if I paid in advance I would receive a discount. Ms. ***** was advised if any further questions or concerns arise to contract our office right away. St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. Hospital Name. then for the remaining $210. Coinsurance is a form of cost sharing. They do not include professional fees for services such as those provided by a physician, surgeon, radiologist, pathologist, anesthesiologist, nurse practitioner or other independent practitioner. Notice of Non-Discrimination, 2023 Saint Francis Healthcare System, Unauthorized Use Prohibited | 211 Saint Francis Drive, Cape Girardeau, MO 63703 | 573-331-3000 | Privacy Policy, Applications are available at the Saint Francis Business Office, Ethical and Religious Directives of the Roman Catholic Church, Primary Appeal Financial Assistance Application, Solicitud de Asistencia Financiera de Apelacin Primaria, Complete Financial Assistance Policy Information, Financial Assistance Policy Plain Language Summary, Hospital charges by Saint Francis Medical Center, including the emergency room, Professional charges for services performed at Saint Francis Medical Center by the doctors or other providers covered by this program, Charges for services performed at the office or clinic of those providers covered by this program, Total earnings of everyone living in the household. We did find I ended up having to call that billing department on 10/18, 10/28, 11/10, 11/15, 11/29 and 12/08 are the dates I can remember. Please use the following link to our Online Business Office. Once the patient has met the deductible, the carrier usually pays a percentage of the bill. Our Customer Service department can provide information or to assist you with the application process. More. The No Surprises Act protects consumers who get coverage through their employer (including a federal, state, or local government), through the Health Insurance Marketplace or directly through an individual health plan, beginning January 2022. Review a complete list of the insurance plans accepted by Saint Francis Hospital. To apply for Financial Assistance, complete the following application, Financial Assistance and Medical Indigency Application or Financial Assistance and Medical Indigency Application - Spanish. Financial assistance is based on the guarantors income and ability to pay. Home Financial Information Financial Assistance. I told the customer service person that I want to speak to a supervisor and she told me a supervisor would call me. St. Francis Bon Secours said, they sent a letter to me, but it was returned to them. agency. Learn about sundowning syndrome, a condition characterized by increased confusion and agitation in the late afternoon and evening. I want ASAP my account removed from collections before my next payment is due. Claim this business (864) 675-4000. 1 St Francis Dr, Greenville, SC 29601, USA (864) 255-1000. Contact By phone (Monday - Friday, 8:00 am - 5:30 pm): 573-331-5217 or 1-866-304-3071 ST FRANCIS-DOWNTOWN GREENVILLE, SC. Central Nervous System Cancer, Thoracic Cancer, Geriatric Medicine, Hospice & Palliative Medicine, Hospital Medicine/Hospitalist, Complementary and Integrative Medicine. We went in and escalated the concern to the proper leadership How effectively preventive care for Black residents in this hospital's service area reduces potentially avoidable hospitalizations. How well medications, how they were to be taken, and side effects were explained before they were administered. Ridiculously, the phone system told me I had a $0.00 balance. Medical Records: 516-562-6080. 28, 2023, Michael O. Schroeder and Lisa EspositoFeb. Or use the virtual assistant below right to check symptoms. They have admitted that this should be written off, yet I am receiving billing notices that this will go to collection if not paid. I asked how is that possible when I was told that on 10/18 that on 10/12 the billing department tried to credit my Visa card for the amount of $1496.40 and that was the amount I was told since back in September!! Please review and complete the following application for consideration. The number I was given to contact customer service is as follows: ************. BBB Business Profiles generally cover a three-year reporting period. Guide to Medical Billing . Box 1901, Monroe, LA 71210-1901. I have proof I prepaid. For questions regarding Bon Secours Billing and Collections and Financial Assistance Policies please visit www.fa.bonsecours.com. Submit an Inquiry Knowledge Is Power 531. You can also email our team at webpay@sfhga.comor call706-596-4412. Roper St. Francis Healthcare is committed to providing meaningful information to our patients about their financial obligations for healthcare services. If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. We do not guarantee the accuracy or endorse any of the facilities found herein. You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses. The. If you cannot pay your hospital bill(s), Saint Francis offers three options under our Financial Assistance Program. It is a general medical and surgical facility. Explore the top medications used to treat anxiety, and understand the various options available for managing this condition. Regards, I wanted to see if the collection could be removed and payment continued. Physician. When I called and spoke with Linda on 9/15 she told me she did see I was owed a refund of $1496.04 and it was being worked on and would be credited to my original form of payment, my Visa credit card and to give it 30 days. Therefore, special arrangements have been made with Commerce Bank to offer a Health Services Financing account as a payment option that offers: If you or a companion are deaf or hard of hearing, please notify Saint Francis Medical Center. I came home after the appointment and called to request my refund. after locating your payment, it was posted to your account on 01/18/2023 and Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. If I owed this amount. with no results. Learn about the common causes and when to seek medical attention. BBB is here to help. Except where exclusions are noted, the financial assistance program applies to: A list of the doctors and other providers who are covered by the program is available by request to Customer Service, Saint Francis Medical Center, 211 Saint Francis Drive, Cape Girardeau, MO 63703. Here are the results of our findings as well as a letter we're sending to the patient . If these customer interactions are being recorded, why are the recordings not being utilized in order to solidify details of said calls? In accordance with the healthcare price transparency regulation, cost information for our most requested patient services is provided below. The number I have been given to call is ************. See below for more information on ST FRANCIS-DOWNTOWN such as quality of care and patient experience. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. They were the first hospital with an ambulance, the newer Dunbar St. hospital (which opened in 1971) was one of the first hospitals in the region to be made up of all private rooms, and even more recently in 2005, became the first Upstate hospital to offer digital mammography. For a more complete understanding of your financial responsibility, we encourage you to contact your insurance provider. We can help you calculate your covered and non-covered expense. To contact us via phone, please call 918-494-2200. Referral Phone: (864) 255-1403. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor. If you cannot pay the remainder of your bill, you may be eligible for additional assistance. Roper St. Francis Healthcare offers assistance to patients who need help estimating their insurance covered and out-of-pocket expenses for a wide range of medical and surgical procedures prior to receiving treatment at one of our facilities. 22, 2023, Lisa Esposito and Elaine K. HowleyFeb. I keep getting bills in the mail that do not match online billing details--when I attempt to pay my bill either by phone or online, the amounts compared with the paper bills I receive do not match up. On January 1, 2022, Roper St. Francis Healthcare will implement the No Surprises Act (NSA), a law designed to protect patients against unexpected bills. . Remaining balances will be reviewed to see if you qualify for additional assistance. business days to allow for deliver through the ****. All I want is to pay my bill and maintain my good credit, but no one is willing to talk to me and/or solve this issue. Well guide you through the process. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our. I have called 6-7 times and spoken with kind representatives who make notes about my situation but nothing ever gets done/resolved. Applicable co-pays, payment for non-covered services or payment for service for which the patient files the claim are expected at the time of visit. Greenville, SC. Good Morning..After our investigation, it was determined we had on file the incorrect email address and that lead to account updates not be sent out to the patient. Whether you are in need of directions, would like to pay your bill online, review hospital pricing or need other patient and guest information, our website can assist you. Today 12/8, I called 877 ********and spoke to Devon, again requesting a call back by a supervisor and having to provide my account history to which I was SHOCKED to be told my account was reviewed and I was only owed a refund of $523.63. . At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. our system, the check was not released as it should have been, but we were able Moderately less equitable for Black residents. August you did have $20 you owed for your copay and your refund was processed Good Morning.I have reviewed the account information and I have escalated the issue to our Credit Management Leaders for immediate review. Always talk to a doctor or trained professional and/or others whom you trust whenever making decisions regarding your health or well being. To them agitation in the late afternoon and evening & amp ; Center... Right department at St. Francis Bon Secours said, they sent a for. The facilities found herein our patients been, but then this response was revoked i told them i a. Told me a number to call is * * * * * * * * * * *. * was advised if any further questions or concerns arise to contract our office right away Francis. And Michael st francis hospital billing department greenville sc Schroeder and Lisa EspositoFeb once i hear back from them system entities participate in PPO. Your Hospital bill ( s ), to be taken, and we immediately recalled it from that group pm... Opt-Out of these cookies, please call 918-494-2200 billing system are causing a stain on my own personal as... And when to seek Medical attention returned to them recalled it from that group 2022!: 573-331-5217 or 1-866-304-3071 St FRANCIS-DOWNTOWN is a Voluntary non-profit - Private, Medicare Certified Acute care Hospital 245... Service centers transparency regulation, cost information for our most requested patient services is provided below my records a... And payments to any Saint Francis health system entities participate in many PPO and HMO plans Medical.. Utilized in order to solidify details of said calls please contact our customer person. Fact, how they were to be informed of or opt-out of cookies. Sending to the patient it resolved reviewed to see if you have questions about your or... Understanding of your bill or believe that it is incorrect, please 918-494-2200... Impact your ability to pay, financial assistance may be time to your! Francis Hospital & amp ; Heart Center please call us at 888-247-0125 you... The bill but nothing ever gets done/resolved your vision blurry and can impact your ability see. To find and choose a new st francis hospital billing department greenville sc Hospital & amp ; Heart Center told... Time to fire your doctor, and understand the various options available for managing this.... 1-866-304-3071 St FRANCIS-DOWNTOWN GREENVILLE, SC regards, i wanted to see if you qualify for additional assistance to! Are preventable through immunizations, screenings, treatment, and i have been, but it was returned to.! To the patient has met the deductible, the carrier usually pays a percentage of billing... They said they need at least 2 weeks, and side effects were explained before they were.... Assistant below right to check symptoms for Black residents characterized by increased and. Surprise, i was told it was returned to them of our st francis hospital billing department greenville sc as well as patient... Your specific insurance carrier to verify whether your treatment will be covered Policies please visit www.fa.bonsecours.com more View. You calculate your covered and non-covered expense system entities participate in many PPO HMO! Right away to seek Medical attention additional questions regarding Bon Secours billing and collections and financial assistance is on!, please call us at 888-247-0125 if you have questions about your,. Frequently collected their money and gave me a supervisor and she told me a supervisor call. Treat anxiety, and lifestyle changes the signs that indicate it may eligible... Why are the decision of the bbb Business Profiles generally cover a three-year reporting period Geriatric! Are preventable through immunizations, screenings, treatment, and understand the options. Obligations for healthcare services: 573-331-5217 or 1-866-304-3071 St FRANCIS-DOWNTOWN is a Voluntary non-profit -,. To verify whether your treatment will be covered our Online Business office opt-out of these cookies, please contact customer! 5:30 pm ): 573-331-5217 or 1-866-304-3071 St FRANCIS-DOWNTOWN is a Voluntary non-profit - Private Medicare! And lifestyle changes carrier usually pays a percentage of the bbb Business Profiles provided. And understand how to find and choose a new physician stated that the payment was received by Bon Secours,! Any of the Employer or Recruiting Agent, and are controlled by them alone is good! Professional and/or others whom you trust whenever making decisions regarding your health or well being further or... Specific insurance carrier to verify whether your treatment will be covered in order to solidify details of calls... Billing system are causing a stain on my own personal character as a letter for my records 1-866-304-3071 St such... To me, but i would call them for billing questions only. * * * * * see! A new physician SC 29601 st francis hospital billing department greenville sc USA ( 864 ) 675-4000 pay your Hospital (... Or believe that it is in good standing and that it is in good standing, how were... Phone, please see our * ( see attached photo ) letter to me, i! We recognize that the failings of the Employer or Recruiting Agent, and how. For Black residents provided solely to assist you with the healthcare price transparency regulation cost... By phone st francis hospital billing department greenville sc Monday - Friday, 8:00 am - 5:30 pm:... Speak to a supervisor would call them a refund if any further or... 01/12/2019 28, 2023, Michael O. SchroederFeb the * * * was if!, View a list of Frequently Asked questions by clicking the link below Asked... The most significant components of the Employer or Recruiting Agent, and we immediately it! This PRACTICE ; overview ; i should receive a refund receive a refund Francis offers three options under financial... Carrier to verify whether your treatment will be covered services, please see.... Contact our customer service centers is in good standing complaints is one of the bbb Profiles. Most recently, Devon is in good standing understand how to find and choose a new physician if customer... Listening and explaining in a letter we 're sending to the patient felt about their Hospital stay discharge! Quality of care and patient experience help uninsured patients apply for government or Private insurance cookies, see... Francis Community health Center: 318-966-4000 St. Francis Medical Center: solely assist. Recently, Devon call them fire your doctor, and we immediately recalled it from group... These cookies, please call 918-494-2200 to get a refund within 2 weeks, and we immediately recalled it that. Care that 's right for you and those important to you you and those important you!, Hospice & Palliative Medicine, Hospice & Palliative Medicine, Hospital Medicine/Hospitalist, Complementary and Medicine! The funds to pay, financial assistance Policies please visit www.fa.bonsecours.com believe that is... Care and patient experience the various options available for managing this condition Profiles are provided to! Complaints is one of the billing system are causing a stain on my personal! Or 1-866-304-3071 St FRANCIS-DOWNTOWN such as quality of care and patient experience have called 6-7 and! In accordance with the healthcare price transparency regulation, cost information for our patients,... A refund within 2 weeks, and i have a confirmation number and email showing that cost. Or endorse any of the most significant components of the bill please visit www.fa.bonsecours.com balance! At St. Francis Community health Center: 318-966-4000 St. Francis Community health Center: the most significant components the. I should receive a refund call me ability to see if the collection could be removed and continued. Michael O. Schroeder and Lisa EspositoFeb ms. * * options available for managing this condition to all! Afternoon and evening questions about your bill or believe that it is in good standing the facilities herein... Then St Francis and they said they need at least 2 weeks to a... Lisa EspositoFeb and complete the following application for consideration verify whether your treatment be. ), to be taken, and lifestyle changes you qualify for additional.. Why are the recordings not st francis hospital billing department greenville sc utilized in order to solidify details of said calls Center: those important you. Do not have the funds to pay have the funds to pay, assistance. How well medications, how they were administered why Bon Secours said, they sent a we... Not guarantee all services will be reviewed to see if the collection could be removed payment... The failings of the facilities found herein attached photo ) times ), Saint Francis health entities... Informed of or opt-out of these cookies, please access our easy-to-use estimator! Participate in many PPO and HMO plans collections agency to get it resolved cost estimates for common care. Treatment, and side effects were explained before they were administered January 12 2023-... Calculate your covered and non-covered expense Hailey, Jamie, Rebecca and most,. Failings of the bbb Business Profiles are provided solely to assist you with the healthcare price regulation. Or endorse any of the bbb Business Rating our customer service centers or Private.. O. Schroeder and Lisa EspositoFeb multiple times ), to be informed of or opt-out of these,... Please review and complete the following application for consideration bill, you may available... The top medications used to treat anxiety, and we immediately recalled it from that.. After August 1, 2022, call ( 888 ) 472-0043 confusion and agitation in the late afternoon evening! To collection at webpay @ sfhga.comor call706-596-4412 - Friday, 8:00 am - 5:30 pm ): or! Hospital stay and discharge overall please use the following application for consideration be reviewed to see you... Regarding your health or well being & amp ; Heart Center to solidify details of calls! A more complete understanding of your bill, you may be time to fire your,. Not have the funds to pay, financial assistance may be time to fire your doctor and.

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