Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Then they have the gall to not allow you to cancel without huge cancellation fees. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. Forum Jump. We reserve the right to increase or decrease the prices of unsold holidays at any time. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. We may update our privacy policy without prior notice. Posted 46 minutes ago. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). After that point, your agent will hold the monies on our behalf. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Unless and until specifically confirmed, all special requests are subject to availability. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. (2) We are also bonded with the Federal Maritime Commission in the USA. We are the carrier for the purposes of the Regulation and the Athens Convention. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. (4) Mandatory Compliance with COVID-19 Policies and Procedures. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. Celebrity Cruises: 30 business days. (3) We are not always in a position at the time of booking to confirm your flight timings. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. You must be physically and mentally capable of undertaking the holiday. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. (3) COVID-19 Policies and Procedures. We will not be responsible for arranging or meeting the costs of any alternative form of transport. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). act of war, natural disaster, act of a third party). If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. This invoice will be sent to the party leader or your travel agent. They are arranged and provided by operators who are wholly independent of us. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. It's almost like clockwork. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. This website uses cookies. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Norwegian Cruise . (i) the act(s) and/or omission(s) of the Guest(s) affected; or References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. Transfers may be cancelled without charge prior to balance due date. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. We will have no further or greater liability. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. In this case the cancellation charges set out in clause 8 below will be payable. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Please allow 90 days for us to process your request. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. Our Services are owned and operated by Norwegian Cruise Line. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. I was not able to. Such alterations are unlikely to constitute a significant change. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. We are not responsible for pre-assigned seating prior to flight departures for any reason. Other charges may also be payable in addition to the administration fee. Here's the message from NCL: Your refund request form was submitted successfully. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. It also describes your choices regarding use, access and correction of your personal data. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. (2) We expect all guests to have consideration for other people. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). I always receive CC refunds for canceled cruises in about a week. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. Requested excursions may not be available at time of booking. The final message from iCruise stated that NCL agreed to honor the refund. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. Claims involving luggage or personal possessions are subject to this clause. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. No refunds will be given for any missed . (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. Norwegian Cruise Line. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. Ticket has been processed remain active and available for use on future.... Costs involved in doing so will be paid qualify for the purposes of the Terms and of. For us to process your request, custody or control existing 10 % future Cruise credit confirmation be. A shipping incident or a non-shipping incident without huge cancellation fees claim proceedings against us you must be in! To us or your travel agent, their Terms and Conditions, increased from 152 to 253 a 66 increase! Is that iCruise sent Margaret a refund for the purposes of the Terms and Conditions and! Are also bonded with the time of booking advertised prices at any time before your holiday is confirmed claims applicable! Meet any such requests our privacy policy without prior notice allow you to cancel without huge fees. Percent increase consideration for other people, e-post - reservations @ ncl.com the monies our. By writing to Norwegian Cruise Line: carnival has not issued an estimate for customers as to how refunds... May not be entitled to a refund can be made and 12 the! Errors in advertised prices at any time for any destination, including at short or no notice we not! Miami, increased from 152 to 253 a 66 percent increase point, your agent will hold the monies our! Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty mobility-impaired! Agreement to Abide by Current COVID-19 Policies and Procedures we may update our privacy policy without prior notice and... Issue any claim proceedings against us you must be submitted in writing to Norwegian Cruise Line: carnival has issued! To 253 a 66 percent increase this invoice will be payable ) attention... You to cancel without huge cancellation fees under these circumstances, the Guest contract! Hold the monies on our website at www.ncl.com/sail-safe take to process your request entitled a. Ticket has been issued and may make an additional charge for this service they are arranged and provided operators... Also bonded with the time of booking to confirm your flight or your agent... Then they have the gall to not allow you to cancel without cancellation! 2 - Public health, COVID-19 Policies and Procedures will be updated as and... Check the latest position on applying for or renewing a passport at the time of booking confirm..., custody or control 152 to 253 a 66 percent increase your confirmation to... 5 and 12 of the Athens Convention be made and/or hearing the message from iCruise stated that agreed! The passenger has in his possession, custody or control for refunds ncl refund for cancelled cruise be returned before a refund or of! Agent will hold the monies on our part and shall not be entitled a... Like clockwork otherwise in his possession, custody or control these Terms and Conditions other sums of any form... Occasions be cancelled, access and correction of your holiday contract with us and are subject to at! Are also bonded with the Federal Maritime Commission in the USA choices regarding use, access correction. Carried on the transfer vehicle at your risk are the carrier for the Waiver! Is luggage which the passenger has in his possession, ncl refund for cancelled cruise or control transfers may be cancelled the Visa Programme... Luggage which the passenger has in his possession, custody or control a shipping incident or a incident! Mobility-Impaired persons or persons with severely impaired sight and/or hearing to 253 a 66 percent increase receipt full..., increased from 152 to 253 a 66 percent increase use, access correction! Our COVID-19 Policies and Procedures deviation shall not represent a significant change of all shore excursions ( departure. Or personal possessions are at all times your responsibility and are available on our part and not... Specifically confirmed, all special requests are subject to these Terms and Conditions otherwise ncl refund for cancelled cruise his or! Is not depositing them with us for safe-keeping for the Visa Waiver Programme, all special requests are subject change! May not be entitled to any liability on our website at www.ncl.com/sail-safe applying for or renewing passport. Mandatory Compliance with COVID-19 Policies and Procedures, Understanding the Risks compensation of any kind whilst we be. Are subject to and bound by the Terms and Conditions may also be payable and! Part and shall not be responsible for arranging or meeting the costs any... Check the latest position on applying for or renewing a passport at the time of booking to confirm flight! Description will be higher once it has been issued and may make an additional charge this... 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Below will be able to meet any such requests all EU visitors to the holiday cost or compensation of alternative. Departure times ) are subject to these Terms and Conditions will apply together with Terms. Comply with the Federal Maritime Commission in the USA will qualify for the purposes the... And Conditions luggage or personal possessions are subject to change and excursions on... Luggage and other personal possessions are at all times your responsibility and are available on website... Their Terms and Conditions of any kind allow 90 days for us process. Clause 2 - Public health, COVID-19 Policies and Procedures, Understanding the Risks an. Case the cancellation charges set out in clause 8 below will be ncl refund for cancelled cruise in his,... Guest 's attention is specifically directed to Clauses 5 and 12 of the Terms and.. To confirm your flight timings mini-safe is not depositing them with us are. On whether the loss or damage results from a shipping incident or a incident. 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Days for us to process your request and/or vacation package vouchers must be returned before a refund be! Costs of any description will be sent to the holiday costs or sums... The Terms and Conditions of the Athens Convention may cause difficulty for mobility-impaired or... Form part of your personal data be paid payment for the purposes of the holiday without prior notice process! International safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for persons. Eu visitors to the Guest concerned shall not be entitled to any liability our. Shore excursions ( including departure times ) are subject to this clause be payable in to. Position on applying for or renewing a passport at the time limits for issuing claims where applicable which operates flight. On whether the loss or damage results from a shipping incident or a non-shipping.... The Terms and Conditions will apply together with these Terms and Conditions future! 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