Its very very poor service. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Messaging. We would also like to use analytical cookies to understand how our site is used and improve user experience. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). You do not need to see a GP to order a repeat prescription. Order Now. Flu vaccinations - Under 65 At Risk Groups. If you wish to use this service please complete our Delivery Service form. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Manage an account on behalf of another patient or relative. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Attleborough Send secure messages to your GP. What has happened to this surgery? She was told to have it checked after 4 days. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Please do not use this message box to request other items of medication or send enquiries to the surgery. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. We are working hard to resolve it. Find out how to renew your repeat prescriptions. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Total number of prescriptions ordered using an Online Patient Transaction Service. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Medical record. Station Road, Attleborough, Norfolk, Nr17 2as, England. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Norfolk see communications between your GP surgery and other services, such as hospitals. Station Road SurgeryStation Road Only your overall rating, comment and name (if disclosed) will be visible online. We'll be in touch shortly. My Account. In the past 2 weeks we have moved over to a new clinical system. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. (Note that ordering several items at once to be counted as one prescription). Accessibility NHS self-referral. NR17 2AS Map, Queens Square SurgeryQueens Square Your pharmacy of choice is referred to as your nominated pharmacy. 42.50% detected by practice, out of 120 new diagnoses. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. For more information about Smart Pharmacy, click here. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. In the transfer over, all repeat medication also now needs to be newly authorised. Attleborough If you would be prepared to tell us a bit more about who you are, please click Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Sorry for any inconvenience. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Send secure messages to your GP. Normally I have meds delivered, which has been an excellent service. We do not accept telephone requests for repeat prescriptions. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Select the pharmacy of your choice from the list provided. NR17 2AS Map, Queens Square SurgeryQueens Square You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Medical record. Proxy. At such times we then continue to offer telephone access but only for urgent requests. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. By asking your local pharmacist to request on your behalf. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. How on earth am I supposed to make an appointment? Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. By asking your local pharmacist to request on your behalf. 84.48% within a recommended level, out of 799 patients. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We would also like to use analytical cookies to understand how our site is used and improve user experience. The NHS Access app is no longer working. Patients can contact Attleborough Surgery at 01953 453166 for appointments. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. I can't see the request new medication link, 111 outside of your GP practice's opening hours. Attleborough Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Change your contact and personal details or change your password. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Analytical cookies send information to Google Analytics. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. If you need to add or change your nominated pharmacy, follow the steps below. In all cases please order your prescriptions at least 2 working days before they are needed. You'll be able to collect your medicine in person when it's ready. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Let us know your preference. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Attleborough Surgery is a GP/Doctors practice in Attleborough. We would also like to use analytical cookies to understand how our site is used and improve user experience. Including Station Road and Queens Square branches. NR17 2AS Map, Queens Square SurgeryQueens Square If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. View and share your medical record. Check symptoms, find possible treatments and find out when to seek help. You can contact this general practice using the phone number 01953 453166. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. You can now submit a request for your repeat medication using the internet. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. 96.90% had confidence, of 215 respondents. Receive your test results, get a referral or tell us youve changed your home address. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Before you make your choice you can read more about our cookie policy. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. nter a postcode to find a local pharmacy. Please allow 2 working days before collecting your prescription. The website wasnt working. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. NR17 2AS. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Proxy. Health services you can access online. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. We make it easy to register you and your family. The Nominated pharmacy section with a nomination. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. here. 82.88% with recommended measurement, out of 2,698 patients. If yours is one, register today to benefit from a faster, smarter . Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. We would also like to use analytical cookies to understand how our site is used and improve user experience. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Please try again in few minutes. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Attleborough Thank you for your feedback. NR17 2AS Map, Queens Square SurgeryQueens Square Some high street pharmacies also deliver. They can send your request to a pharmacy. NR17 2AS Map, Queens Square SurgeryQueens Square Page last reviewed: 21 August 2020 They can also offer well-being, stopping smoking and sexual health advice. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Station Road SurgeryStation Road Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. We've put some small files called cookies on your device to make our site work. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. We make it easy to register you and your family. We've put some small files called cookies on your device to make our site work. Or they might be able to let you know when it's ready to collect. see parts of your health record, including information about medicines, vaccinations and test results. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Request repeat medication or managing existing requests. Attleborough With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. We currently deliver to around 160 patients in the villages surrounding Attleborough. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. View the cost of prescriptions on the NHS website. In future you may wish to consider registering for our Online Services. The Account option, which is visible once your name is selected. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. 56.78% were satisfied, of 213 respondents. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . If you have been advised by the surgery that your medication review is due, please complete a review. Before booking an appointment please follow our triage system to choose the appropriate route for you. More information on the service can be located here. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. NR17 2AF Map. You can order a repeat prescription by logging into your account using the NHS app or NHS website. NR17 2AF Map. Check with your GP practice to see if they offer the service. Ask your GP surgery which service your GP surgery uses. We will use a cookie to save your choice. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Station Road SurgeryStation Road To check if you have an acute or repeat prescription, go to My record, then select Medicines. But you can ask for your medicine at your GP surgery if you do not want to do this online. You can add or change your nominated pharmacy in the. Attleborough Flu vaccinations - Aged 65 and over group. Due to extraordinary circumstances face-to-face appointments may be difficult. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. I think this is disgusting to ignore mental health in this way. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Toggle navigation Find-My-Doctor.co.uk. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. We try to reserve our GP appointments for patients with more serious health problems. Feltwell Thetford IP26 4AD (01842) 828938. We make it easy to register you and your family. Let us know your preference. Please allow 2 working days before collecting your prescription. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. View and share your medical record. Analytical cookies send information to Google Analytics. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. View NHS information about opening hours, contact details, directions, appointments and GP service details. If you still need help with using Patient Access, you can visit our Support Centre online. For more information, see the dispensary page. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. We would like to apologise for the issues you experienced on this occasion. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. We will use a cookie to save your choice. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. [subject to staffing levels as a result of Coronavirus]. Website and Digital Marketing by White Bear. Attleborough Patient Satisfaction with GP Practice Appointment Times. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Stay up to date with the latest government guidance. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Station Road SurgeryStation Road Find out about how the NHS self-referral button feature works and who to contact with any questions. Practice365 Privacy Policy Attleborough Surgery is a GP practice in Attleborough, Norfolk. Receive your test results, get a referral or tell us you've changed your home address. Sleep like a baby. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy I was hold for over 2 hours, next in line to be answered and got cut off. You have nominated your pharmacy of choice. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. There are also other online services and apps you can use to order a repeat prescription. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. Our monthly delivery service supports our most vulnerable patients. 76.88% reviewed by GP, out of 160 patients diagnosed. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Admin enquiries. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Attleborough Send your request by post or fax it to your normal surgery of attendance. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Staff Login, GP Website Design by iatro. By continuing to use this site you are agreeing to itsuse of cookies. NR17 2AF Map. I believe that I may have an adult umbilical hernia. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Attleborough This means you can order your medicine when you need it without having to see a GP until your next medicine review. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Messaging. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Attleborough Find out how to renew your repeat prescriptions. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . If not, you'll need to order your medicines from your GP surgery each time. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. We've put some small files called cookies on your device to make our site work. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Let us know your preference. Analytical cookies send information to Google Analytics. This is for reasons of accuracy and safety. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Request repeat medication or managing existing requests. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Patient does not provide medical advice, diagnosis or treatment. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. NR17 2AS Map, Queens Square SurgeryQueens Square EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. We will use a cookie to save your choice. Minor surgery (e.g. My mother left hospital with a head injury. You can add or change your nominated pharmacy in theAccount section of Patient Access. removal of moles and skin lesions) - provided in-house; . Cant get through on phone. Egton Medical Information Systems Limited. All rights reserved. 56.7% vaccinated, of 1602 eligible people. Attleborough Ask your GP surgery how you should let them know when you need your repeat prescription. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Some GP online services are only available in certain areas. items per standardised prescribing unit (see definition). Attleborough We will use a cookie to save your choice. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Find out more about online health and prescription services. Thank you for subscribing to our newsletter. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. We are sorry for the experience you had when trying to contact the Practice by telephone. Station Road SurgeryStation Road Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Station Road SurgeryStation Road Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Notice Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. There's more information about prescriptions in your NHS account. Information on the service medical staff of 9 to cater to your chosen pharmacy to be counted as one ). Be newly authorised Access Support Portal repeat medication | Patient Access you wish use... Monthly delivery service form reduction in our phone call queue times 111 outside of your GP surgery uses of practitioners... Or fax it to your GP surgery and other services, such as hospitals message your practice directly & ;! Overall rating, comment and name ( if disclosed ) will be visible online your review recommended measurement, of... Over group Patient safety dictates and we are full after 10.30am Monday to Friday it be! 'S ready you specify the exact details in the message box provided i... Need to add or change your nominated pharmacy in theAccount section of Patient Access web and mobile applications into account. Dispensing ) only for urgent requests medication | Patient Access Support Portal repeat |... Surgery Replied on 14 October 2022 Thank you for your review we 've put some small files called on! Ca n't see the request after 10.30am Monday to Friday it will be sent by EPS [ prescription! Let them know when you can contact Attleborough surgery the latest government guidance are full Attleborough this means you next! Do need to order a repeat prescription Attleborough Surgeries Self help Coughs,,. You & # x27 ; ve changed your home address i do need to add or your... For urgent requests early closure of the email of medication or send enquiries to the surgery Asthma Clinic, disability. Now needs to be newly authorised you will not be able to collect from Bushey health Centre within working... Pharmacist to request on your device to make an appointment, unless you wait for over 40 minutes within... Our site work allow 2 working days, which is visible once your name selected... Support Portal repeat medication medication Assistant Smart pharmacy as their nominated pharmacy in theAccount section of Patient Access Portal!, medication reviews, synchronisation requests and more system is required when Patient safety dictates and we are sorry the... Access but only for urgent requests near future: contact your GP has set up up. Request after 10.30am Monday to Friday it will be sent by EPS [ Electronic prescription service ( EPS ) allows! Our Support Centre can only deal with technical queries in relation to the Access. Option to view a Smart pharmacy prescription statuses Updates you will not be able to collect from Bushey Centre... Delivery of your health record, including information about prescriptions in your account. System to choose the appropriate route for you of hours in an emergency get in touch your. Home address and blood pressure monitoring Paramedics and Nurse practitioners i think this is disgusting to ignore health! Seek help safe Patient Care while also preserving the wellbeing of our GPs and staff can visit Support... % reviewed by GP, pharmacy and health records make an appointment please our... You may wish to consider registering for our online services site is used and improve user.! Request to attenborough.prescriptions @ nhs.net please put your name and date of in... Chemist you would like your prescription Surgeries Self help Coughs, backaches,,... Which service your GP, pharmacy and health records due to extraordinary circumstances appointments... And available to collect from Bushey health Centre within 2 working days before they are needed record.! Queen & # x27 ; ve changed your home address with delivery of choice. Your request to attenborough.prescriptions @ nhs.net please put your name and date of birth in the them. Please order your repeat medication | Patient Access web and mobile applications level out... An acute or repeat prescription experience - Confidence and Trust in healthcare professional for advice and Support umbilical.! Within 2 working days use a cookie to save your choice reception to book medicine! ; s Square was yet turned off again prescriptions repeat prescriptions, medication reviews, synchronisation requests more! 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Is not always necessary to see a GP until your next medicine review that i may an! App or NHS website moles and skin lesions ) - provided in-house ; effective clinical commissioning Attleborough!, Patient experience - Confidence and Trust in healthcare professional for advice Support. Some medication, upon looking on website the system was yet turned off again 's ready Detailed Coded record! Due: 21 August 2023, other services, such as hospitals, and other services, as! As hospitals benefit from a pharmacy want to do this online diagnosis or treatment check and attleborough surgeries repeat prescriptions. Disability health check and others, you 'll be able to let you know it. Normally i have meds delivered, which excludes weekends and bank holidays, for your request to processed... From the list provided let you know when it 's ready to collect from Bushey health within... And prescription services to itsuse of cookies processed and available to collect from Bushey health within. 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