It comes with most plans but check with SuddenLink to see if its available in your area. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. How to return your Suddenlink equipment. I asked to get a admin on the phone that can answer and of course they can't. Optimum allows customers to cancel their internet and television plan at any time. Best time to dial 10:45am. 2.5 months later, Suddenlink charged my credit card for $70.41. For them to repair/resolve their own internet issue? I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Never got to speak to a manager. The device must be unopened and in the condition in which you received it. Your experience on this site will be improved by allowing cookies. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. The monthly rental fee for the equipment is $10 per month. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Suddenlink Communications. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Its terrible, all y'all want too do is put a whole in my pocket. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Take your complaint beyond customer service and get a real resolution. Due to the long course time, please eat enough for the students attending the class. You have 14 days to return your equipment, and it has to be returned in good condition. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Suddenlink located in Charleston Town Center. They got more done in a few weeks than I did in over two years. On average, monthly rates range between $35 to $75 a month. This was solved. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. On May 10 2022 I called to cancel my service after an increase for internet service again. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. The finished product of this class: carpet x1. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. How do you cancel Optimum internet and television service? It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. These include rural locations used to slower speeds provided by DSL and satellite providers. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Pay with a credit card, no account required. SuddenLink's latest router Smart Wi-Fi 6 powered by . Build with reliable, comprehensive data for over 200 countries and territories. Attach the prepaid shipping label to the return kit. It becomes your responsibility as per the contract terms . TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Does Optimum charge an early termination fee? SuddenLink internet is a great buy for the first year. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Mon. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! By using this website you agree. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. From 18:01, an overtime fee of half an hour will be charged. Revisit the world around you in ways you've never seen before. My billing date was on the 14th of every month. That you could make it resolved in a few days is wonderful. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. People need to know someone is out there to help! I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. 8:30 AM - 6:00 PM. Unit H. New Bern, NC 28562. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Now, you can request the cancellation of your service. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Understand Suddenlink Early Termination Fees. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. No. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. 3. But we weren't informed, and we didn't sign any ennoblement. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Returning equipment properly will keep your credit cool. Filters. Next time I will listen to the reviews posted out there. Internet 1 Gig. Wed. . Contact a location near you for products or services. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. . Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Sign up to receive our free weekly newsletter. Need help finding internet & TV providers near you? Suddenlink doesnt have any contracts or data caps. All Rights Reserved. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. Contact a location near you for products or services. Return to Nav. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I ask several times to speak with a manager. So I am wondering what would be the reason of giving them out. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. First dial the customer support number: 1-877-694-9474. Thanks & Welcome to the Forbes Home Improvement Community! We are sorry for any bad experience you might have had, and we would like to help! I was going to get cable and phone service. This company and the staff seriously do not have any integrity or ethics. If they have listened and corrected the error from the first call, they may have a chance for redemption. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Went looking for that second piece of equipment and did not see it. Streamlined simple shipping. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Moving or just moved? The customer service is no help at all. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. You are welcome to visit the world's famous scenic spots. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Most plans provide customers with unlimited data. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. How to find suddenlink stores near me. You also have the option of having all shipping and/or packing charges billed to them . The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. How high will depend on the companys branding. Submit a complaint and get your issue resolved. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Count on accurate, real-time location information. ConsumerAffairs is not a government agency. Call center hours Mon-Fri 7am-5pm PST. That was back in September. Are you moving to a new location? Enter ZIP code or city, state as well. Can I rent a router/modem from Suddenlink? We value your privacy. Extremely upset with the actions of this company and their technicians. 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