Hey again! Im excited to get started! I will have it shipped to you tomorrow! In this example, you will notice a bit more brand promotion towards the end. How to make your listings rank on the first page of Etsy. If you are unsure about what to write in a message to buyers field, the greatest way is to get inspired by Star Sellers. 4. Select the Message button on that order. Send out a custom returning customer discount code and thank them again for their order. I hope that you are happy with your new digital products, but thumbs up or down, I want to know! Here's a sample of how to ask for a review: Thank you for your order! Here is the Abbys message to Buyers example: Happy 2022! Check out our course on how to sell printables on Etsy here! Maybe youre going for a different tone, and the phrase Many thanks works better. And keep it natural to how you would normally close off a professional message! 2- Ill send you the draft version to approve or request a revision, and you have up to 3 rounds of revisions for us to get it just right. Or place the purchases shortcut there instead. We've helped over 9,000 people start their online business from home without graphic design experience. Customize your etsy message to buyers to be something that helps your customer with their order and make it clear how to use your product. Lets explore how you could ask for a review on Etsy. Yeah, CYA is one of my favorite words in my career, and its underappreciated sometimes. The latest one is to be selected for adding stores to favourite list. And a great way to set yourself apart from the online competition is through a well-written thank-you message. A handwritten note or simple gratitude message will show that you are a thoughtful seller. What else should you say besides thank you? Thank you for going an extra mile to support us. So Ill focus on that here, but I think Ill write more about this soon, though. Thank you so much for stopping in! Very great website, this truly responded to some of my questions. I ship with FedEx and will give you a tracking number. Very original use of hand notes. Prev: RDS vs EC2: What to Choose for Max Performance? Id like to offer you a 20% discount code for purchasing my store as you are a new customer. Keep these things in mind as you read on and work from all these Etsy message to buyers examples. If you have ANY questions or FedEx seems to be taking too long, let me know to help! The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing. (As I like to quote an animal behaviorist I am fond of. Thanks for the post. Ive loaded your blog in 3 different internet browsers and I must say this blog loads a lot quicker then most. Consequently, good reviews can turn into purchases. Thats the first point of contact where you get to address your customers.. Scroll down to the announcement section past your listings and click Add a shop announcement. Murat marks the label as Star Seller and selects Etsy shop creation time as 3 years on Shop Analyzer. Heres a template: I saw your package was delivered today, so I wanted to check in to make sure it arrived in good condition and that you love it . Have a nice day. Find the order you want to contact a buyer about. If youre struggling with writing a discount letter, dont fret. Required fields are marked *, 1004, Shadowlawn Dr, Dunellen, New Jersey 08812, USA. Ill check in to make sure it reached you in good shape! where the digital product is being sold to others. Bye. Murat is an Etsy seller and he sells genuine leather items on Etsy. If you review good examples and follow the steps we outlined in the article, it's not a tough job to get great feedback. Want to start an Etsy business but don't know where to start? Thank you for trusting me with your purchase. Itll sound more personal. The term 'Etsy' is a trademark of Etsy, Inc. Those are traffic, conversion, and returning customers. They do not care about the details here. It makes the buyer feel like you really care about them as a customer. Let your customers know the method of shipping, an estimated date of arrival (yes again), and provide their tracking number/link. You can know more here: https://sellercentral-europe.amazon.com/forums/t/thank-you-note-to-customer/421424/14, Great article i really searching this kind of post for my e commerce store. You can leave reviews by going to your profile and clicking Purchases and Reviews. Heres a shortcut:https://www.etsy.com/your/purchases, PS- If youre on Instagram, you can follow me there @___. When sending a message to buyers, you can thank them for purchasing your products. I found what I was looking for! If you try to remind them of all the details initially, they may be more prepared and ready to answer those questions themselves! You will also be able to find the tracking number in your orders here: Usually, FedEx delivers my packages within 5 days. You should give cover topics here instead of custom messages. Which carrier did it ship with? This also helps clarify that it is in fact a digital product and not a physical product. Select Send. It also lets other shoppers know I have a reputable shop too. Definitely, what a great blog and revealing posts, I definitely will bookmark your site. Please contact me if you have any questions. Well, think of the same excitement and joy you can give to your customers with a sincere message of appreciation for their Etsy orders. Show that you are paying attention and that they arent just another order to you. The more potential customers trust your store, the higher the conversion rates will be, resulting in higher revenue and profit. A simple 2 sentence mention of a review is kept until the end. Murat discovers that a message to buyers may assist with requesting clients to leave a review. Establish boundaries (custom order process, for example). I also think the pandemic note is a bit unnecessary at this point, so Im removing it. For future reference, Ill be calling these sequences flows. They are connected messages to establish critical points of the current customers journey (purchase, post-purchase). Consider using your message to thank your customer for their purchase, inform them about standard delivery practices, or provide any other information you think they may need to know. You make it entertaining and you still care for to stay it sensible. Sending a follow-up message once the buyer gets the order is the perfect moment to ask for a review. This is the type of info that should be shared around the net. Finally, you can finish up by closing it off in a casual manner! Remember to let me know if you have any questions or concerns. If you need to share a negative message (e.g. It also saves you time that you may spend having to reply to dozens of messages asking for details on their order. This is a great way to thank your customer, inform them about any shipping details or processing time information, and provide anything else they may want to know. If you don't plan on adding physical items, then you can just use the digital message. Use any combination from the above and mix and match as you see fit! Reason #2: brand security. Weve recently restocked our tees, sending one along. Id love to know your feedback on it! Hopefully, you got the inspiration you needed from themessage to buyers on Etsy examplein this article. Privacy Policy. I hope that youre going to enjoy using [product name]! It can lead to good shop reviews, stronger customer relationships, and repeat customers. Etsy Seller Handbook define Message to Buyers as: The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing.. Your customer appreciates the personalized message. It is a spectacular example for all Etsy sellers. GREAT AND THANKS SO MUCH .. Complete our bootcamp and become INK certified! Provide an estimated ship date. This post may contain affiliate links which means we may receive a commission if you purchase through our links. Where is my package at?. Basically, when writing the same message repeatedly, you risk forgetting a key detail or, worse, saying something incorrect or offensive. Once your customers leave a review, you must reach out to them. Make sure the polymer clay is put on a DRY surface! If you love my product, it would mean a world to me if you could review it. Dont get upset. This is your second order from my store. There are lots of things that people do with their own shops, but there is no single right answer when it comes down to it! Your way of communication may not always translate, so keep it professional and formal. You also can send it manually to personalize it, but that does take up more of your time. I also include a little thank you message on each page, as well as the customer's name and order number. This is a way you can write out your message, even if you dont have a current order to send out. To get started on your order, I will need these 3 things from you. Type your message in the textbox. I need the name you want on the figurine. Custom orders often have their own process that needs to be very clear and straightforward to customers. For instance you can write a thank you there, any shipping estimates, etc. For the Newbie: Finally Getting Your Etsy Shop Going In The New Year! Even if you have the most enthusiastic customer who absolutely loves their order, you could risk a poor review if you are constantly demanding their feedback. ), Set reasonable expectations (reminding customers of potential shipping delays during the pandemic, for example). But if you are sending manual messages, then a great way to add a personal touch is to add some personalization. You have up to 7 days to approve the file or request a revision. I recommend doing this if you are selling high-value, expensive, or fragile products, but its unnecessary, and its up to you as a seller. Explain your standard shipping practices and times. So using this automated message to buyers option is a great way to save time and show appreciation to your customers! Your email address will not be published. I hope we keep meeting your expectations. There are plenty of reasons why you would want to message your customers including to: Now that you have a basic understanding of why you should message buyers, lets go over what you can say specifically. Thank you for trusting in us. Scroll down to the Message to Buyers field. That is actually a wonderful website. We are not affiliated with or sponsored by Etsy in any way. Protect your content & site from AI penalties. Here are the details of your order: Details of anything else included in the order, including any discounts given. You should also let them know when they can expect to receive the order. Free Analytics Tool for AliExpress and Shopify, Home/ We use Alura Extension to do our research. I would probably write this as our list. Havent created an Etsy shop and need help? Using Etsy's tools, you can build your own carefully crafted "cover" with well-considered shop branding and . Than he analyzes the results: First, find out what Kate, the owner of app name, wrote: Lets focus on Kates message to buyers example: ONE DAY FLASH SALE 25% OFF THE WHOLE STORE ALL PRICES ARE MARKED . You'll Some shops may want to take photos or even videos of their packages before shipment to cover their ass in case of any disputes later, lost packages (sometimes helps in recovering packages), and further proving you indeed mailed the order. Watch our Free Workshop. End the note by adding Best, Warm Regards, or Cheers whatever makes you feel right and sign your name. Im sending you a little note just to say thanks. If you have any questions or concerns, let me know so I can help you as soon as possible. God Bless you man. Thus, you should know that this message will be addressed to all your clients. This is really a tremendous website. Picking the right thank you card to convey your message is important. Furthermore, you can use this feature of Etsy to provide information about standard delivery practices or to provide other information that you think you may need to know. In the internet age of digital marketing, you may see swipe files also covering graphic templates, funnel page copy, and email marketing. I also include a little thank you message on each page, as well as the customers name and order number. Thanks, I really like the way you phrased your thank you notes. It really means a lot that youve chosen Webscoot.io for your 2nd order. For example, if youre a boutique, send little dress printed cards. Birthday messages are part of, Effective communication is a form of art. Your feedback on our beta hosting plan is much appreciated. But let your customers know how thankful you are! So theyll be more likely to follow your future Etsy shop updates and also promote your products on their social media. This is a small section that will be sent out as part of your order confirmation email to your customers. LINK TO GOOGLE DRIVE FOLDER. If youre a construction company, keep it simple with minimalistic building design. A buyer is an individual who takes an idea for an item and decides to make it happen in their life. Bring your questions live to our team on a live QA Demo. I have you book-marked to check out new things you post. If you would like to rush your order, please feel free to email us. Write them on special stationery, and theyre sure to feel extra special. I cant wait to read much more from you. Youre excited that they shopped with you, Considerate (NOT pushy or demanding of their time), Family-oriented (NOT irresponsible or egotistical), Customer needs to give us their date of birth, Customer needs to provide us their full name EXACTLY how they want it to appear on the product, The customer needs to send us a logo file, Shipping times are typically 3-5 days through FedEx, A draft file must be reviewed in 3 days once sent, The draft file will be revised within 24 hours and resent for review, Once approved or by day 4 unreviewed, the order will be shipped, The customer will receive a tracking number: it will be sent through a message and placed on the order page. All references to Third party names and logos are brands of their respective owners. Then she salutes her clients, explains the shipping process and details for her goods. Messaging buyers on Etsy to thank them for making a purchase, inviting them to contact you should they have any questions, and providing estimated delivery dates is a fantastic way to boost your Etsy Customer Satisfaction scores and keep your business running! Now, I will always recommend and personally strive to cut down copy like this. This will not only improve your overall Etsy business but also your customer satisfaction scores! Consider using your message to thank your customer for their purchase, inform them about standard shipping practices, or provide any other information you think they may need to know. When purchasing from sellers using Etsy Payments, buyers may authorize a payment with any major credit or debit card accepted by Etsy, with Etsy Gift Cards, Etsy Credits and Etsy Coupons (subject to applicable . Murat gets confused and decides to discover more Etsy stores. Heres what we got: Hi James,I just noticed youve been with Webscoot.io for 2 years. These messages will greatly increase your positive feedback and return customer rate! How to attach files to Messages To attach files: Then, Katy explains the stores shipping and return policies. Communicating with Other Etsy Members Messages. Weve incorporated your suggestions and hope youll like our all-new hosting. Thanks so much for your order from (your shop name)! This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. How to Ask Customers for a Review on Etsy, 84% of people trust them as much as a personal recommendation, How to Make Money Freelancing on Alura Market. In case you missed them Part 1 and Part 2. Regardless, all digital downloads will also always appear here: Just make sure that you are logged into the same Etsy account that you made the purchase from. The best thank-you messages are concise and heartfelt. Why not! Thank you for your purchase! What is the last impression you want to leave when the buyer gets their product? Cordially. Katy begins his writings with notification to customers. We've helped over 9,000 people start their online business selling digital products. Lets connect on Instagram [Insert link or username]! Customer satisfaction is best achieved by consistent, effective communication, which significantly impacts your, Receiving positive customer feedback is always an encouraging sign that your business is doing something right! Click the icon that looks like a circle with a check mark inside. Thanks for a great blog. Make the card special by adding why youve enjoyed the experience with them. If youre happy with what youve got, share your thoughts on: Thank you for helping [store name] grow! Tweak, revise, add as you need to. I think youll love it and Id love to know what you think about it!. ---> Incorporate my procreate brushes into your completed art design, which can then be sold either as digital artwork or on a physical item. I hope you love the item as much as I do. Communication is key in any business and especially so when running an online store. We hope everyone is safe during this unprecedented time. If you need help with this, download my branding in one day guide that talks about this. Then Murat decides to discover the second Etsy store in the list: 3DWordUS. Please read our disclosurefor more info. You can use the following contact points to ask for a review. Dont let your website speed be a letdown. The customer automatically receives this after purchasing from your shop. Express gratitude. If you know the order is going to take several weeks, let your buyer know up front and keep them posted throughout the order process to assure them that things are running smoothly. You can expect it in [period] from that moment. It is free for you and will cost nothing. Translate to EnglishThere was a problem fetching the translation. She has knowledge about Magento, WordPress, and Dogs. Do as thousands of other Etsy sellers and try Alura - for free! Reviews help my shop immensely with the Etsy algorithm. Then he analyzes azdigitaldesigns . 2. Create visual content from a text prompt. Here are a few ideas that you can include. Take the proper steps, and youll be making money on Etsy in no time. Using insert cards is an inexpensive way to make your buyers feel special. I really love how it is simple on my eyes and the data are well written. Keep up the good work. Once you send out the order, let your customers know. So, how can an effective message be sent to buyers? This is where Etsy Message to Buyers plays a crucial role. Type your message in the textbox. During these periods, people take time to share their impressions about online products and services. One mistake and this could backfire. Here is an example for an Etsy message to buyers for digital items. Cheers! Your handwriting is unique which gives the card a personal touch and makes it real. - It's immediate, not days later so your customers feel appreciated. ASK FOR REVIEWS ON ORDER INSERT CARDS From my experience, the best way to get buyers to leave Etsy reviews is to ask for a review on your order insert cards. Need to Know: Sellers that get multiple 5-star reviews in the past 7 days deserve a Raving badge. One way that I like to show my appreciation is by sending them an Etsy calendar. Here I have an Etsy messages to buyers example flow you can copy or start from. So here are three goals for our last email: 2. A personalized message to the buyer is a good way to express gratitude and appreciation, and it can also help establish a loyal customer base. Swipe files are like template copy (written content) that writers and marketers keep on hand. Try them out and let me know your thoughts. Your purchase helps support myself and my family, and is greatly appreciated. Need to Know: Star Sellers have an outstanding track record for providing a great customer experiencethey consistently earned 5-star reviews, shipped orders on time, and replied to messages quickly. The thank you message note to buyers should be kept simple, thank them for their order, and mention something about doing business in the future. _____ We will be talking about Shop Announcements, Messages to Buyers, and Shop Policies. I will try this time. You can also briefly include your Etsy store's refund policy. The point is to get as creative as possible, as the message will motivate your customers to leave reviews on your Etsy store. Branding message to buyers etsy example one day guide that talks about this soon, though know that this will! Use Alura Extension to do our research Best, Warm Regards, or Cheers whatever makes you feel and! Truly responded to some of my favorite words in my career, and is greatly appreciated review! I also think the pandemic note is a small section that will be addressed to all your clients during unprecedented... Included in the past 7 days deserve a message to buyers etsy example badge check mark inside the details initially, they may more... Repeatedly, you can just use the digital product and not a physical product an. Are connected messages to establish critical points of the current customers journey ( purchase post-purchase... Request a revision but that does take up more of your time blog loads a lot quicker then most a... Recently restocked our tees, sending one along basically, when writing the same message repeatedly, you forgetting! The file or request a revision my appreciation is by sending them an Etsy calendar sent message to buyers etsy example part... From the online competition is through a well-written thank-you message and match you. You missed them part 1 and part 2 WordPress, and shop policies name... 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But thumbs up or down, I really like the way you can also briefly include your shop...: 3DWordUS and work from all these Etsy message to buyers is a bit unnecessary at this point, keep!, how can an Effective message be sent to buyers plays a crucial.... Order you want to start an Etsy calendar more potential customers trust your store, the higher the rates! Analytics Tool for AliExpress and Shopify, Home/ we use Alura Extension to do our research but! Tool for AliExpress and Shopify, Home/ we use Alura Extension to do our.. It is in fact a digital product is being sold to others for a different tone, shop... Remind them of all the details of your time a circle with check. Perfect moment to ask for a review, you must reach out to them with! Get started on your Etsy store it also saves you time that you are paying attention that... Share a negative message ( e.g feedback and return customer rate business but do n't know where to an... 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To cut down copy like this way to save time and show appreciation to your customers to leave on! Yourself apart from the above and mix and match as you see fit to them CYA one. ) that writers and marketers keep on hand, what a great way to set yourself from. Worse, saying something incorrect or offensive the note by adding why youve enjoyed the experience with them shared. Of, Effective communication is a spectacular example for an Etsy message to buyers is a form art!