hunt for threats across the network, or cut off access. Could you help us to know this issue deeply? We are investigating periods of slowness and/or increased latency. 32 sec. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Need some help and clarifications here. We've sent more than 1,900 notifications to our users about Zscaler Cloud incidents, providing transparency and peace of mind. I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. and other helpful links. 3.Goto Website https://zmtr.zscaler.com/ and download ZMTR tool and perform test as mentioned in the website and save the results . For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Client Connector automatically creates a lightweight HTTP tunnel that connects the user's endpoint to Zscaler's cloud security platform with no need for PAC files or authentication. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, Africa - Capetown: Capetown Datacenter Issue, Asia - Kuala Lumpur I: Kuala Lumpur I Datacenter Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Africa - Capetown: Capetown Datacenter Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, US & Canada - Seattle: Seattle Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Alerting: Call Quality Monitoring Issue, Core Cloud Services - Workload Segmentation Cloud: Zscaler Workload Segmentation Issue, and Core Cloud Services - IaC Scanning: Zscaler Posture Control Issue. We are investigating periods of slowness and/or increased latency. Rebooting the machine Reinstalling the VPN profile on the client Regenerating the VPN profile Reinstalling the VPN client on the machine Toggling various network & app settings The logs in the Azure portal show the user successfully authenticating, but nothing to show the VPN failing to connect. I am running macOS Sierra (Version 10.12.6) on a iMac 27-inch, Mid 2010 (iMac 11,3), User profile for user: When you get a non working website, absolutely not traces in the FW or Proxy logs and error message: We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. They have shared best practices to deploy ZPA within China. Case 2: Issue with Application while using Zscaler APP. We recommend contacting Zscaler Cloud customer support while checking everything on your side. StatusGator has been monitoring the world's status pages since 2015. If yes bypass SSL inspection and try access. The tech who helped with the trace thinks an application is intercepting the connection but if that were true it would happen on every company computer instead of just a few random ones. My laptop can't connect to the internet - Zscaler is not working - Off Trusted Network error appears I have found in the help section some steps but I can't implement them because i do not have those option menus. users. *All* I need to know? I have tried to rename the file or delete it. Powered by Discourse, best viewed with JavaScript enabled. most cases, it means that core functions are not working properly, or We are investigating periods of slowness and/or increased latency. I need to connect to remote desktop for my work which isn't possible without connecting via zscaler Strangely this behavior is with a better vodafone network connection 30+ Mbps Wed need to pull and analyse the App logs to go a level deeper, this is best done via Zscaler Support. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. Melp! Not that I know of. Private Access modules. After a minute or so of seeming like it established the connection, it's "on" and authenticated, it won't allow me to connect to my work computer using remote desktop, and about after a minute it turns off with Local FW/AV Error. We would like to know that best practice youve got from Zscaler support. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . We are investigating periods of slowness and/or increased latency. I cant believe Zscaler puts out software that behaves likes. The default port on ZCC can be changed from 9000 to any other port which is not active in your environment.The settings are in the mobile portal and you would need to make sure that the users logout and log back in to use new port. Other items under "System Preferences" seem to be okay. Thank you Ganesh. But after waiting for a while it is okay, can login into the app. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JSto make this app work. b.If URLs are not known ask user to get the Wireshark installed on their machine. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. This worked very well. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. I simply use Vodafone & JIO mobile networks for my internet usage We are investigating periods of slowness and/or increased latency. We have disabled the firewall and nothing changed. main headline message and include that brief information or overview in We are investigating periods of slowness and/or increased latency. omissions and conduct of any third parties in connection with or related to your use of the site. Some local issues with a small group of accounts on the service side. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We are investigating periods of slowness and/or increased latency. -Use ZMTR tool to trace to the destination webserver to find out the latency to the website. Cant clear ZDX cache or disable the darn thing. We are investigating periods of slowness and/or increased latency. which we use to provide granular uptime metrics and notifications. Save my name, email, and website in this browser for the next time I comment. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. at ClientRequest.g (events.js:193:14) npm ERR! Yes. Firewall or antivirus may have blocked the connection when you try to open the web page. Select the Automatic log upload tab and then select Add data source. See "systemctl status network.service" and "journalctl -xe" for details." When I run systemctl status network.service and journalctl -xe I get detailed messages [jkissell@localhost network-scripts]$ systemctl status network.service network.service - LSB: Bring up/down networking Loaded: loaded (/etc/rc.d/init.d/network; bad; vendor preset . For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. take ownership and get full access to the folder. 95.2 B. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. After login into account it showing Driver Error- Off trusted network. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . I am thinking of going back to BigSur. by kissellj 2022/02/22 17:42:11, Post For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. After a minute or so of seeming like it established the connection, it's "on" and authenticated, it won't allow me to connect to my work computer using remote desktop, and about after a minute it turns off with Local FW/AV Error. -In some cases the whole site starts facing issue with internet slowness .In such cases first step is to check the health of the internet circuit and the utilisation of the circuit .If both are normal than follow below steps for Zscaler. Zscaler won't stay connected. outages that affected Zscaler Cloud users. Strangely this behavior is with a better vodafone network connection 30+ Mbps Step 1: Click on "Retry" as shown in the below image to connect again. Thanks a lot for your suggestion, although I tried the troubleshoot process mentioned here, but still not resolve. We are investigating periods of slowness and/or increased latency. 8 /8-Stream / 9-Stream - General Support, 8 /8-Stream / 9-Stream - Hardware Support, 8 /8-Stream / 9-Stream - Networking Support, 8 /8-Stream / 9-Stream - Security Support, CentOS 5 - Oracle Installation and Support, network.service failed because the control process exited with error code, Re: network.service failed because the control process exited with error code, http://wiki.centos.org/HowTos/InstallFromUSBkey. User profile for user: And it immediately connects with a slower JIO connection 5+ Mbps but its of no use as I cant work remotely with that slow speed. For example, when first or subsequent login might face this error. I turned off the firewall and I don't have antivirus interfering. -Click on TAB Cloud status and Scroll down to see status of each Cloud Node . As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Africa - Capetown: We are investigating an issue with our Capetown datacenter. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Apr 10, 2020 4:34 PM in response to msbruin. in my case it worked. We are investigating periods of slowness and/or increased latency. I need to connect to remote desktop for my work which isnt possible without connecting via zscaler We are investigating periods of slowness and/or increased latency. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. 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