(d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Lengthy luggage policies can be confusing. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Back to top (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Calls to this number are charged at local rate. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Our drivers and staff are unable to dismantle or reassemble mobility scooters. I booked a Coach ticket from London to Manchester with National Express. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. U S flights allow us to check a bag up to 50 lbs. Take advantage now, before kids go to school. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. It used to be that no excess luggage was. The second measurement is linear inches. Priority will be given to customers travelling with luggage within the free limits. In August, much more. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. Adult fares are applicable to all passengers aged 2+. Tip:Booked using yourCoachcard? (xi) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, are or may be unsafe, or may cause injury, offence or damage to any persons or property, including items with sharp or protruding edges, any item over 20kg in weight or any item which cannot be folded down or packaged to comply with Condition 11.1, or items which are otherwise considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile (and not securely packed) or perishable or in liquid form (and not securely sealed). Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. To see a list of accessible coach stops please click here. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Does anybody know . I have one large. . A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. You are also entitled to two items of hand luggage. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Can I take child seat onboard a National Express coach? We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Calls to this number are charged at local rate. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Please note, you may be required to show proof of age at any point during your journey. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. 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