You'll learn how to be part of a team and how to succeed. Enter all 8 digits (including leading zeros). I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Etc. Save time, money and reduce the stress of your commute. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. The email is in fact a DRU email. Employees write notes of the time of rental. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Only Enterprise can. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I also filmed me dropping the keys off and went around the car. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Recommend. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Im concerned and frustrated. Thanks for your email. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. I am tempted to call the police. NONESENCE.? Filing a Response I call all upset and I am told they have a date stamp on documenting the incident. Press question mark to learn the rest of the keyboard shortcuts. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Scam alert! Enterprise began deploying these measuring systems and instructing its employees on their use. You'll learn how to be part of a team and how to succeed. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Just happened to me it just started recently. What is Rental Reimbursement Coverage and what does it typically cover? A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Was given back my $50.) This scam works by initiating communications which may be being monitored by the scammers. Do you have luxury cars available? SPONSORED CONTENT. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Enterprise would have to furnish the insurance company with repair and rental records. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. They informed me, those two days, have passed now. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Carol H. Share your photos and videos with others to prove the truth of your words. Enterprise's damage claim looked a little suspicious. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. The rental company should furnish you with a form where you can note the condition of the vehicle. English; Espaol; Available 24/7. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Great down to earth management that listens and cares. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. What Damage Recovery Unit did: NEWS. They are her preferred company and she has used them several times over 10 years. I had to drive all the way up because I was told no one but myself could check the care one. Yes. Visit Website. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If you have an opinion you wish to share for publication, send . You would have remembered signing that document, wouldn't. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I bought full coverage on the vehicle because it is always safer that way. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. But you say you had after pictures of the car that show no damage (good job!) Which is it #enterpriserentacar #nationalrentacar. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its a whole mess. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). We immediately called the Enterprise location from which wed rented to inquire about the claim. Called Enterprise, and they have no information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thanks. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I definitely did not return the car with hail damage, so Im very confused. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Select Accept to consent or Reject to decline non-essential cookies for this use. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Fair, that is their right. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. This comment was posted by a verified customer. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . The person demanded us to pay $1, 325.38 for a damage claimed. Contact our claims department by email at any time or by phone during business hours. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." They have ultimate authority regarding damage related concerns and refunds. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Submit a complaint and get your issue resolved. Posting comments is now limited to subscribers only. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Learn more about rental reimbursement coverage. Will I need a deposit? The only repair that was completed to the vehicle was to the rear bumper. I though it was fraud so I ignored it. 2 months later I received the lovely letter from DRU. She recalls, "They did a check of it and walked around it and everything. Access the headquarters listing for Enterprise Rent-A-Car. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. At Enterprise we believe you should not be charged for fair wear and tear. There was NO damage and I filmed it. . Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. 2:10. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Thank you. 11 LifeTheStruggle1 3 yr. ago 200 Click here for more information. A valid claim needs to be properly documented. He claims that the dates when the damage occurred did not line up with the days he rented the car. Upload your resume. ! They're awesome! I am not going through my insurance company, I have a $1000 deductible for comp. 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