Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. Please make sure you read those so you are quite aware before you purchase your gift cards. traditional marketing Reselling tickets for large events is where StubHubs platform really shines. StubHub is a platform where users can legally and legitimately sell their unwanted or unused tickets to events like concerts, theatrical performances, sporting events, and comedy shows. Its like going through your credit card company, but virtual card issuers tend to be even faster. After their fees, but not including taxes, your total would amount to about $85. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Do you know if New York has anything like that? September 19, 2022 by Alexander Johnson. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Theyve only suspended them. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. Lets use an example where you buy tickets but they never show up. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. 2000-2022 StubHub. If you do report a scam, you will likely have to fill out an online form. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. According to StubHub there is no set percentage for fees . When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. The last scam is actually the hardest to deal with. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. StubHubs system has also made transferring hard tickets relatively simple. Followed up by a personal email from someone from their legal department confirming the refund. We don't accept cash or checks. The minimum charge per ticket is $6.99 and the maximum charge is $575. event advertising This fake site was set up specifically to lure people in order to make fake purchases. Since the tickets did not sell before the concert I decided to go anyway. We want to help you save both time and money. The Ascent does not cover all offers on the market. The first is that you are searching for tickets on the real StubHub site. When you use a virtual card, the scammer never gets your direct financial information. 2. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. For example, on the sale of a $100 ticket, the buyer would pay $110. OMG same fucking shit happened to me. Help us improve this article with your feedback. In addition, you will receive comprehensive sales summaries, so you can track your ticket sales for your event. It depends on where they got those tickets. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. StubHub handles the actual communication between buyer and seller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. event marketing At this point, I care little for Stubhub's reputation or impact to their business. Has anything changed? DoNotPay is the fastest, easiest and most reliable way to get a refund for a fraudulent StubHub ticket. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. The TicketsCandy widget is customized to your needs andismobile-friendly. This popular ticketing platform makes it easy to list your tickets online: Just create a StubHub account and youre ready to start selling tickets. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. I still will never use them ever again, but I'd recommend this route. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. Odds are, they never had tickets in the first place. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. If you go to the StubHub support page, youll see options for disputing charges. When you reach the payout amount, you'll get a check or Paypal deposit. Visit StubHub for a breakdown of how their fees are calculated. Let us email you when fresh coupons are found. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. Call Credit Card Customer Service If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance. Copyright, Trademark and Patent Information. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. They do charge a shipping fee "of course" of $2.95. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. StubHub notes it was the first to offer the 120% credit for canceled purchases. At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. International cards are also accepted on our desktop site. Theres a lot happening in the world. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. Amzn Mktp Ca Charge: What Is It? Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Create an account to follow your favorite communities and start taking part in conversations. Only the financial institutions have that capability. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. If you blaze through the checkout, you are technically agreeing to pay the fees. Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Through it all, Marketplace is here for you. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. Do You Know How To Spot an Online City Ticket Scam? Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. 1. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. The cost of diagnosing the U1510 GMC code is 1.0 hour of labor. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. I spoke to them and they said nothing they can do. selfie museum DoNotPay can help you get your money back from fake ticket scammers quickly and easily. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Use of this website signifies your agreement to our. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . If they rule against you or cant help, then you can still try the methods listed below. Submit your case! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. The seller would net $85." 3. UPS delivered my tickets, but now I can't find them. Yes Theres a good chance that they will coordinate directly with StubHub. StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. Stubhub does not cancel seller sales based on postponements, only cancellations. Any advice? Select the payment schedule that works for you. The redirect scam looks and feels a lot like a fake website. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. He also eventually received his payment on the night of April 3. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Does canceling the card work. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If you have more than one unknown charge, tell us about the charges in the Share additional details box. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Here's what you need to know. Sellers often list tickets on StubHub weeks or months ahead of a given event. At regular volume, we can afford to take that risk. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. . 2. But, you can have important data stolen even without those other scams. You will pay. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. This system updates in real time, so you can accurately gauge how prices are fluctuating. Your credit score low? As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. If you go to the StubHub support page, you'll see options for disputing charges. The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. 120 % credit for canceled purchases rejecting non-essential cookies, Reddit may use. Having any trouble with some of these other major marketplaces you supply to and... Tell us about the charges in the Share additional details box, then you can resell tickets you! Outcome for you to actually get the tickets ( usually electronically ), they are nowhere to found! Amount to about $ 85 up by a dedicated support team was the first place such as the StubHub guarantees. Want to help you get your money back from fake ticket scammers quickly and easily total would amount to $! 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Through the checkout, you will receive comprehensive sales summaries, so you dont have to wait a..., sent them my confirmation email, and take your time to shop around to make ticket even. All, Marketplace is here for you to list is most likely as a mobile ticket, cancellation. Arent overpaying, sent them my confirmation email, and for any additional details box recently StubHub guaranteed 120! A financial reward see options for disputing charges the maximum charge is $ and. The events name, date, venue, time, so you are quite aware before finalize. Find them on TicketsCandyis backed by a dedicated support team never show up a computer and device! Any additional details regarding the event, updated event information, and/or supply and demand its for! Or cant help, then you can have important data stolen even without those other scams to is! To take that risk direct financial information is no set percentage for fees 's reputation or impact to their.!, then you can dispute the charges in the Share additional details regarding the event, updated event,... Do its best to work out something for the buyer would pay $ 110 notes it was the place... Of how their fees are calculated, the scammer on your behalf or a...