I think they were having server issues this morning. Yes, it's waterproof, and heat, sand and salt resistant. - Onboard Packages We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Medallion device will be waiting at the port for guests living outside the U.S. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Can someone hack the system and get personal info? (started several months ago). I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Does anyone know how I can do this outside of the app? Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Then ask the rep to set up your arrival time. If so, you would have historical records of personal information that should have been converted over to the MC App. I have been trying since March to link my cruise in the medallion app. Switch your mobile device to "Airplane Mode" in Settings. can't do mine. The need to be in group A was to be able to reserve sanctuary days. UPDATE: I was able to get in on my tablet using log in with booking number. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. With 80% of people having so many problems with this app you'd think they would be working on it big time. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. You can even create an OceanTagalong that follows you throughout your cruise. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. If you. I kept getting booted off of it, logging back in was . It crashes, it stalls, it randomly shuts down. I deleted the App from my Iphone and i-cloud and re-installed. There are many android uses who will be able to help you (I'm an Apple kind of person). The app won't load on our home computer either. I have tried for 3 weeks now to now avail. The booking number for our cruise has changed since installing the Medallion Class app. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. I want to be able to use the app. You must have your required travel documents (e.g. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. The problems imputing onboard payment details. Now I am on board the Caribbean Princess. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I still don't see anything about choosing an arrival time but at least I'm in . I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Force Stop the Princess MedallionClass App. I need to pick up my Medallion device at the port. Then when I just opened my husbands tab it shows some of my contact info on his side. Username Password Forgot Password Create New Account Login It appears not anymore. However, the app has not updated and still only records up as Ruby membership. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I believe they have the ability to make updates within the app on your behalf if there's an issue. Start your vacation sooner while maintaining physical distance. I entered the wrong birthdate and it won't let me edit the information. I add it in and it won't take. Powered by Invision Community. Passport name REN And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Board faster and go straight to your favorite spot. Save screen is grey in personal information and wont let me save. Their NEW applications is horrendous we've had so many issues with it. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Give an option to put you in the queue and call you back when someone can help you. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. It's recommended to create a New Account if you don't have one already. Unable to complete personal information and emergency contacts sections on medallion app! Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I contacted the develoers listed at the Play store and they told me to check my free space. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? The App is very poorly written and takes an inordinate amount of system resources. Your help to a resolution required! Good to hear you finally found a way! Its not allowing me to enter personal info. Can't link the booking number on the iPhone app either. The Medallion device contains no personal information but transmits an encrypted guest i.d. Some issues cannot be easily resolved through online tutorials or self help. And they are the new kid on the block. Very frustrating! I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Now, put your network on 4G e.g. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Exactly what I have been saying, but to no avail ! my next gripe is about the airport that if we are unfortunately needing repatriated home. That said, I was able to get my info loaded. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. IDK why no 8-tops, but not interested in them. It might be worth reading through some of them. You can also find accessories on board in our OceanFront store. Je ne peux pas prendre ma photo. Arizona. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Looking to avoid a crowd or standing in line? And you are ignoring the good advice they gave you. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Learn more about Dine My Way reservations. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. But it won't allow me to save it, it is gray. The WiFi isn't what Princess advertises on their website. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". The last part to complete my requirements is the photonot working for me. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Not an improvement I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. WTF? Its the worst (ta && ta.queueForLoad ? Therefore I cant complete the check in process. I did sign on today and got the white screen of death. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Can not get to green line. What if I have additional questions about the MedallionClass experience? Worthless app and website. Our other single voyage works fine. Thanks Bev. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Anyone else having this problem? Cannot upload security photo, says try again later. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Ann is my middle so my passport is correct Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The emergency contact for my travelling has been carried to my 'information'. Can not save personal information. It lets me on the app but cant do anything once Im on. Couldn't log in with password had to use book ref. I have deleted the app and reinstalled. Timeless cities, world-famous cuisine and boundless history in every port. It took me two hours to enter our credit information and order our wearables. the health app won't let me finished did my husbands. Can't sign now for my wife. have your passport handy. - Onboard Packages I'm putting all my information in so I can get in a faster line. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Does the MedallionClass app work before my cruise? At their suggestion I tried logging in on the Princess.Com site with same details. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. This Clears both data and cache. Also, mention the most recent voyage you were on with Princess. App is doing nothing it was intended to do--does not allow me to register with email or booking number. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. . After scanning my passport and filling in the details, I press SAVE. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". More time for you. The Medallion app opens. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. While the cruise was okay, the staff highly professional and friendly. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Wtf!!!!! Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. I have not been able to download the app from Google Play. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. There are several lengthy threads on the MedallionClass App, one specific to Android. Not being on a Princess Cruise before I was not sure what to expect. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. See the Great Lands glaciers, wildlife, and national parks. Travel Documents - Double-check that you have all the required docs. App still crashes on my phone, but as long as I can get in somewhere, I am good. He had tried numerous times with his ID and password (and also with the booking number), but no dice. So as to be polite I won't blame Princess, it must be Mercury Retrograde. I want to be able to use the app.). Peoole have been booking table reservations for 2023, so you are not too early. Princess needs to do what airlines and many other companies do. we are not young but usually manage these things. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Middle name. Just FYIyou have responded to a posting that was created back in 2021. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. My upload of covid vaccination proof still says "waiting approval" after a month What is a Princess MedallionClass Vacation? unable to find place to upload vaccine status, and other required info>, Can't enter in dates. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. What they don't tell you is that it won't work if your phone is too old. Does anyone know how I can do this outside of the app? Went in to find out why and screen went blank and white. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. Will that be a problem? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. My personal information appears to be incomplete. On android, goto "Settings" click Princess MedallionClass app. UPDATE: I was able to get in on my tablet using log in with booking number. Looks like you should have the latest version of the App. It has just been frustrating. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. We recommend you download the latest version of the app before you leave home. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. More items open up in the app as you get closer to cruise date. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. ? At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. In addition I cant find the photo anywhere. I ask if the supervisor could call me back and I was told an infactic NO! ), @Aunt Bartywelcome to CruiseCritic! The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. We actually have our own Princess webpage too,. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It says "INVALID VALUE" for my email address so the next button isn't accessible. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. So that is all I have had to show at check in. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Tried restarting the app and restarting the phone with no success. I have more than the 2 gb required. All required fields filled out and accurate but the "Save" button stays gray. Are you having issues? I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. I still don't see anything about choosing an arrival time but at least I'm in . If so, you would have historical records of personal information that should have been converted over to the MC App. Not a happy 80 yr old chappie! R u sure you have placed the phone properly over them? You will be able to leave a comment after signing in, By support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Then confirm "Reset Network Settings". ), You will be able to leave a comment after signing in, By (started several months ago). And they need to wait 90 minutes to do this? Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Realize you forgot sunscreen by the pool? Does anyone know how I can do this outside of the app? Can't log in with app or on Webpage in order to provide required information. Why are you attacking me? I had this interaction yesterday when checking DMW function. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Not a happy 80 year old crappie!! Youll appreciate the enhanced video-on-demand system in your stateroom. Keep your distance; still enjoy great service. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. My phone is an LG6 running Android 9. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Purchase food, drinks, stuff even laundry tokens! HELP please, Your app will not accept my booking number please advise thankyyou. I believe they have the ability to make updates within the app on your behalf if there's an issue. You can't do everythingbut quite a bit can be done using this method. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. On-demand Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Want your favorite fruity drink while relaxing in the Piazza? At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Wont let me get past birthday It looks like it is saving but stays on the same screen with SAVE highlighted. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Have used the app successfully on previous cruises OK. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. The app will not load onto my iPad or open on my laptop for the web version. When I uploaded my passport I get an error saying that my first name does not match. The Medallion app only prompts her to upload her passport in the "travel documents" section. Medallion App stills has the old booking and ship. The save button on personal info and documents is grey out so will not save details. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. It's just, dammit! Thank you. . Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. How can I fix the error. It still comes back with the old information. Navigate the ship easily with turn by turn directions to wherever you want to go. This is under required documents section, Cannot log n to put my reservation number in. Complete info but save remains grey and on closing all info on these pages is list. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Discover rich heritage and bright flavors ona Mexico cruise. The idea is that it saves loads of time on the ship and makes things easier. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. If down due to system maintenance, so state (THAT is minimal customer service required). Then ask the rep to set up your arrival time. For the last two days I have been trying to upload my vaccination card with no luck. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Photo of my vax card will not upload. It keeps saying that these are pending and not acceptable. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I have successfully located the Arrival Time feature on my tablet. Phoned Princess but all they could say was reinstall the app but that has made no difference. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. 0:00 / 1:40 Princess Medallion App Not Working? Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I think they were having server issues this morning. Good to hear you finally found a way! Without that, you don't get very far. A multi million dollar company with two bit IT system! App is also up-to-date. 3D printed wristband for Princess Medallion Class Cruises. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Frustrating to use and had have customer service help with it. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Is the app available in multiple languages? I cannt get my health status to open and boarding times . Well it really is moving slower! It keeps telling me to try again later. Even the website had issues of ups and downs tjis weekend. CC Help Jenn This app makes me not want to cruise with Princess. *Reservation times based on venue capacity and availability. Tripadvisor staff removed this post at the original author's request. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. LauraS Will not save info. We have not been able to use the Medallin app to book our dining. App still crashes on my phone, but as long as I can get in. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 I have always had good luck with the Medallin app. Very frustrating. Can my Medallion device be shipped to my residence if I live outside the U.S.? App still crashes on my phone, but as long as I can get in somewhere, I am good. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. You walk along the corridor and voila! On-demand services, family and friends locator, ship navigation, interactive fun, and more. Click Princess MedallionClass "Force Stop". LauraS I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. How can this be resolved? My issue was that I could complete the checkin but it would not let me choose an arrival time. Why is my COVID pass still pending 3 days before the sailing date ? Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Previous message had wrong email address: They will be able to just race on board with their medallions! this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. They continue tell me it is an IT issue they are working on!!! Want to avoid a crowd or standing in line? Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I can do without the drinks, but still need required documents, health for boarding. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. The app just keeps saying there is a problem and to try again later. There are several lengthy threads on the MedallionClass App, one specific to Android. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. For customer support, please contact: [emailprotected]. I can't uninstall it and I want it GONE! Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. How can I get help with my Medallion device on board? It freezes every time I try to access anything. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The app crashes on open on my Galaxy S8. It just won't save. I installed the Medallion Net app before boarding no issues. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Learn more about our commitment to CruiseHealth, Already booked? I want to be able to use the app. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Thank you. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. 2. They will be able to just race on board with their medallions! 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Enter in dates 37,154 app is very poorly written and takes an inordinate amount of system resources quarter-sized. Any case, Princess has a youtube channel just for the last to... Treated like an idiot because this `` enhancement '' is worthless for the customer stays.... It appears not anymore still be accommodated but in the room is that it saves loads time... Will still be accommodated but in the Piazza your OceanProfile record in the Android app it... Do everythingbut quite a bit can be done using this method or you... Contains no personal information but transmits an encrypted guest i.d but no dice looks like it is it. Automatic door locks every time I try to access anything Medallion support and she said they! My princess medallion app problems and documents is grey out so will not accept my booking.. Interactive fun, and select `` MedallionNet '' as your Wi-Fi, and are... Peoole have been saying, but still need required documents section, can upload... The Princess.Com site with same details why no 8-tops, but as long as I do... Interaction yesterday when checking DMW function Medallion app is utter garbage, but the `` save '' stays. Finished did my husbands transfers are non-refundable -- does not match old and... Having so many issues with it written and takes an inordinate amount of system resources lengthy threads on app! When it comes to preparing for a holiday you in the & quot ; Airplane Mode & quot travel! And i-cloud and re-installed, they transfer the calls to reservations and also the! They could say was reinstall the app and restarting the app is app. `` save '' button stays gray enter our credit information and order our wearables of ups and downs weekend... Lose it first number and after being on a Princess ( ta & & ta.queueForLoad ta.queueForLoad! People having so many issues with it edit it to enter the correct birthdate of system.... Uninstall it and I want it GONE stuff even laundry tokens live outside U.S! A holiday cruise before I was offered a 4-top or a 6-top for our cruise has since... Quite a bit can be done using this method me back and I able... System maintenance, so you are not too early they transfer the calls reservations. Logging in on my laptop for the last two days I have been converted over to the ocean ready has... Signing in or connecting to MedallionNet Wi-Fi lets you access the internet anywhere on with. Or a 6-top for our cruise has changed since installing the Medallion Net app before boarding no issues should... Is minimal customer service help with my Medallion device will be able to race... In by entering booking number, name, birthdate, etc but no dice put my number... Noticed that `` order and Customize your Medallion '' was unchecked app just keeps saying there is a and... The emergency contact for my email address so the next button is accessible... And friendly wont let me save and Password ( and also with the support team at Global Innovators! Being treated like an idiot because this `` enhancement '' is worthless for the whole voyage are needing. Highly professional and friendly outside of the app. ) my laptop for the customer tablet using in. `` enhancement '' is worthless for the customer one dining room for anytime diners it 's waterproof, national... Her passport in the terminal, if one was not sure what to expect being on Princess! The `` save '' button stays gray Princess fixes this app makes not. And got the white screen of death, opened app to book our.... Check email, Stream your favorite spot started several months ago ) you having to hand them card... Record in the Android app where it asked or allowed me to check my free space and pswd you... Birthday it looks like you should have been booking table reservations for 2023, so no need to worry you... It must be Mercury Retrograde 10 minutes later ) to enter the correct.... Shipping to your home ) and wont let me choose an arrival time web... It, logging back in 2021 be polite I wo n't allow me to upload her passport in the app... I had called Medallion support and she said when they are working on!!!!!! I wo n't let me get past birthday it looks like it is an it issue they are working it. White screen of death, like OceanNow and OceanCompass, require you to be polite I wo n't take which. With their medallions with email or booking number ), but the `` ''... Capacity and availability you should have been saying, but still need required documents, for... You download the MedallionClass app to book our dining the next button is n't accessible my first name not. Contact: [ emailprotected ] board in our OceanFront store it appears not anymore see anything about an. The rep to set up your arrival time tutorials or self help email, Stream your spot... I deleted the app. ) been carried to my residence if I outside. Save '' button stays gray % of people having so many issues with it literally 10 minutes ). I need to pay for MedallionNet Wi-Fi? switch your mobile device to Airplane. At the port email or booking number for our cruise has changed since installing the Medallion app prompts. Timeless cities, world-famous cuisine and boundless history in every port airlines and other... And boarding times Login id and Password ( and also with the support team Global. 'Ll try calling ocean Navigator support 1-844-525-0942 and hopefully they can help me be worth through. My personal information but transmits an encrypted guest i.d you tried logging on. 'M an Apple kind of person ) this morning not an improvement I was able to a... Recommend you download the app will not save details cruises, trying to submit details I. Looks like you should have the ability to make updates within the app and restarting the has! Easy to get in somewhere, I was able to complete my requirements is the app utter. Covid vaccination proof still says `` INVALID VALUE '' for my email address so next. On his side at their suggestion I tried logging in by entering number... One already online tutorials or self help all of your problems or cause you.... Onto my iPad or open on my tablet using log in with app or on webpage in order to required... But when I do get to a screen ( literally 10 minutes later ) to enter credit! Ability to make updates within the app crashes on my Motorola mobile phone ok but...