Easy booking process! You have direct aisle access from every seat, a large flat bed, good IFE, and the seats are set up in a way that you don't look directly at anyone when sitting normally?? Smaller aircraft like the Embraer will have a 1-2 configuration. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. Bc u wont pay for it all like people at four seasons. Why are you claiming this is a Polaris Business Class review? Disgusting just as your experience proved. Disgusting meal, service. Remember Ben lost loads of miles and credit plus status on United Bc he screwed them. Clearly a lot of abuse. @Milo: That was exactly my thought. If you'd rather maximize the sleep on your flight, you can eat in the Polaris Lounge or request an Express Dining mealwhere all courses are served together. There are many aircraft still flying around with the old BusinessFirst product (which isnt very comfortable IMHO). Small portions, only one meal on long, over-water flights, and lousy food. The purser on my last flight One question - was the bread roll served warm? What other airline boards non-uber-VIP-tier elites (Concierge Key, HON Circle, etc.) In United Club lounges, flyers can enjoy complimentary snacks, beverages, house beer and wine, Wi-Fi, agent assistance with flight changes and a respite from the airport terminal. It's marketed and sold as United First, though it contains the new Polaris hard product. Crazy fun United international stopovers to save potentially ~20,000 miles. Admittedly less of an issue in lie flat cabins. In between, the usual packaged junk and tiny sandwiches were available in the kitchen. It's fascinating to me to read different perspectives. Oh well. And when Im sitting in a seat thats as good as this, thats just not enough time. So, we went with the quiche with sausages instead. , Glad to see the Thai chicken dish is back though not quite the same as the Thai chicken noodle bowl from the Polaris menu (possibly my favorite United dish of all time PLEASE BRING IT BACK!!) Does UA still have the P.S. Gone were the CAL friendly and knowledgeable FA's and great First/Business class menus and food service. Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". If flying those routes business class, you can access United Clubs at . Any suggestions in the meantime on seating please let me know. Really ? Nor is domestic first that ample - maybe 12 seats. wants United to be worlds greatest airline, Air India Bans Employees From Posting Criticism On Social Media, The Impact Of Vaccine Diplomacy On Travel, When Death Occurs On United Airlines Island Hopper, United Airlines Refreshes Domestic First Class Menu, Air Canada + United Airlines Announce New Transborder Routes, World Of Hyatt Erodes Value With 2023 Devaluation, But Remains Incredibly Valuable, Review: LOT Polish Elite Club Lounge Warsaw (WAW), Ex-Marine Arrested After Trying To Board Florida Flight With Guns And Fake Badge, Why Would I Need Pants On? (Woman Strides Through Miami Airport), American Airlines Flight Attendant Pens Viral Resignation Letter, Of Course Southwest Airlines CEO Flew First Class On American Airlines, When Flight Attendants Told Her To Stop Smoking In Lavatory, She Stripped And Attacked Them. The selection was more limited than on the 787-10 but recently updated to a new and more responsive interface. B757-200 Business Class Review EWR-LAX. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); I worked at Boeing for a number of years. Airplane food is at best passable. I think a comparison of food between the three major US carriers is like trying to select between choices for how you want to die - ultimately they are all deadly. No silverware. Paul was embarrassed by what United serves its "First/Business" passengers. I agree. In "Reviews" In this article, I review the United Airline Premium Service (P.S.) Once you're in, head down via the stairs or the elevator and youll find a variety of zones tailored to relaxing and socialising, plus a number of small alcoves more suited to work. Flights were packed both ways. Just to clarify - the taxi flat fare from JFK is now $70 + toll + tip. 16 business class, 16 premium economy) Created by potrace 1.15, written by Peter . Review: United Airlines 757-200 Business Class, The new United Polaris Lounge at Washington Dulles, @malaysiaairlines just announced it would retire i, Welcome to @fly_bur @aveloair! I had similar experience as AA Plat on nonstop UA DCA-DEN. United Polaris lounges are a whole different story. Gone are the days of snack carts sitting out for later if you get hungry. But nope, an hour out drinks and Biscoffs were served, and that was it. United's rollout of Polaris was initially so slow that it became the butt of jokes in the media. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? EVERYONE in most every industry is overworked because of this ridiculous political mess we are in with covid that I don't want to see anyone lose their job for "overworking." Matthew at Live and Let's Fly would probably disagree with your food comment and might actually say it would be quite good on the other hand. For the rest of you who have tears welling up in your eyes as youre reading this, weep with me as we taxi our way to the reef runway for the departure back to the mainland. He was very apologetic and asked me to review the food on the United app, which I did. We havent traveled since COVID but will be using United Polaris Business in July. Even in first class, there is no reason for me to spend any longer inside that tube than required. I despise flying AA and only use them as my absolute last choice. We search for deals and let you know when we find incredible fares. The purser on my last flight showed me her Link that explained that as of May 1 all packaged bread is in ovenable packaging and is to be served warm. U arent their market. This simpler one has everything you need, though: toothbrush, earplugs, lip balm and an eye mask to block out any distractions, if needed. That means you can earn enough PQPs to get Premier Silver by spending $84,000 in a calendar year. No way! I wont talk too much about the seats since Ive reviewed them in great detail in the past, but in general the seats are staggered, with some being closer to the aisles, and some being closer to the windows. The only Yikes, that food looks disgusting! United is awful. food is such a no-brainer and low hanging fruit, it amazes me how american carriers continue to be so bad at it! On a vast majority of United's international fleet, you'll get to enjoy the new United Polaris seats which guarantee aisle access for every seat. That flight from Europe is a bit*h eh. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. Review: Star Alliance Business Class Lounge Los Angeles LAX Review: United 757-300 First Class Los Angeles to Washington Dulles (Updates First Class Service) Review: United Polaris Lounge Washington Dulles IAD Review: United 777-300ER Polaris Business Class Newark to Delhi Review: Air India Domestic Business Class Lounge Delhi DEL Unfortunately, United is maintaining a sub-fleet of Boeing 777-200ER with United's original business class seats. Sounds like I didn't miss much. My assumption was that there would be breakfast, not because its really necessary, but because American serves a (light) breakfast on Maui to Dallas flights, which are even a bit shorter. So I can agree the only good part remaining is the seating. Aircraft: 777-224/ER Flew Continental Airlines for many years before the merger with United. However, my biggest stripe is that they dont seem to be all that consistent with doling out blankets and pillows on domestic flights. How are both your photos going in opposite directions over the Chicago skyline approach photos? What does United Polaris business class include? At least they served Biscoff cookies :-). In 2016, United introduced a new Polaris business class product that was meant to be the new "North Star" for international business class. These were the same Saks Fifth Avenue blankets and pillows they provide on international flights, so its about as good as it gets on United Airlines. Two days prior, the flight out to Hawaii from Seattle took a little over six hours. Theres not really much to dislike about the Polaris business class seats on the 777-200. We have flying blue miles, but not sure if we want to have to connect in EWR and then again in either Amsterdam/Paris. Any airline that serves food like that should be ashamed of themselves, especially for business class. United Airlines 787-10 Business/First p.s. As a side note - my last few AA flights have forgotten the catering. Any chef/cook/mother or indeed brother knows that if you reheat steamy vegetables with roast meat, you'll end up with meat that a Samurai's sword wouldn't cut, let alone human teeth. Already have an ET account? @Kai Moll: Greetings! Hypocrite. Double bed in QSuite and privacy. Time on the ground means better connectivity which translates into productivity. Champagne, a lot of :). For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. United business class passengers will get in-flight amenity kits in premium cabins on long-haul international and certain domestic coast-to-coast flights. On the bright side, I think this is probably the fewest calories Ive ever consumed on a 4,000+ mile flight, so yay? On this flight, business class comprises 50 Polaris lie-flat seats across two zones. Maybe an Asian noodle cold plate with a side protein. My meal looked about the same as yours except I had a beef dish. A long one, sure - but domestic. As with any airline, the price of United Polaris business class will depend on the route, the demand for the flight, whether you're flying during a high or low season, and how close to departure you're booking. It was complete chaos when they started the boarding process, so I just kind of stood back and waited until I could find an opening to wedge myself into. The chicken was definitely dry, but the flavor was okay. Sign up for free to start getting flight alerts. The lounge is in dire need of a refurbishment with decor straight out of the 90s. Please view our advertising policy page for additional details about our partners. However, this was my first time flying a United 787-9 with the new Polaris seats. See more about our ethics policies here. United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. I'd definitely do Delta over United based on my recent experiences on HNL-Midwest red eyes. For catering I did the tenderloin and it wasn't overcooked nor dry. Why? Even in first class, there is no reason for me to spend any longer inside that tube than required. Low season: May: High season: December: . All from my iPhone indeed. United uses this aircraft on both international flights and domestic flights, with most long haul flights flying into smaller cities in Europe. Same experience Newark to Cape Town return in Jan/22. 110,000 miles for Lufthansa first class to Frankfurt (one of the best in the world!) U just dont qualify and wont. They made a 14h flight feels like a 6h flight. 2 stops . Additional details on those configurations - including seat maps - can be found at the end of the post. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. So massive discount. That being said, the business class seat on . Sounds like I didn't miss much. My full review of United 777-200 business class from Honolulu to San Francisco. The cabin crew was excellent. Here are some pictures out my window during the flight: Matthew is an avid traveler who calls Los Angeles home. My biggest gripe is inconsistencies in service which worked to my advantage on this particular flight. Rude UA flight attendants yelling at each other. I felt bad for observant travelers because United is not currently offering special meals on these flightssix hours is a long time to go without food. I would not have consumed one bite of that mess. To me it looks like the takeout teriyaki chicken I order fairly often (though it is usually not served with that kind of vegetable blend). And a white chocolate cookie, bleh. Corn and soy beans have to be some of the cheapest out there but they will hold up to reheating unlike say bok choy. Duration: 4 hours 42 minutes But your Polaris ticket grants some nice perks in the airportincluding Premier Access and the Polaris Lounge in six of United's hubs. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. BTW, I have just flown two flights in the past week and have TWO separate photos of United Flight Attendants completely asleep with their chins on their chests during takeoff and landings. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. I was expecting the experience to be roughly comparable (American vs. United is like Chili's vs . I think the advantage of some travel convenience doesnt outweigh the customer service element Im used to with the European airlines and will continue to fly KLM and AF on this route in the future. Dependable? However, you can fly in a lie-flat seat and get premium business class service on four premium transcontinental routes: While you won't get premium perks, you can also fly in a lie-flat United business class seat on the following domestic routes within the continental U.S.: In addition, United uses Polaris-configured aircraft for the following flights to Hawaii: Most of United's widebody fleet has been retrofitted with new Polaris seats, and United expects to finish the last Polaris retrofits by summer 2022. SO KEEP THIS MILES ANS POINTS. This is nothing new sadly. United operates two types of departure lounges: United Club and Polaris Lounges. for several courses with wine & they always had a great mediterranean veg option - Im a fan of Polaris seats personally I think theyre roughly on par with reverse herringbone seats, as I dont have a strong preference one way or another. The only airlines that UA could beat was Lufthansa. I am a frequent traveler and have traveled domestic and international prior to pandemic. Both stink. American is basically the equivalent of Air Koryo without any of the novelty. His response, "well we can't compete with those airlines that get government subsidies." Los Angeles LAX - Honolulu HNL (UA1158) and HNL-LAX (UA534): Until March 26, 2022; . Note that you can easily walk between all terminals once you go past a security checkpoint at the Honolulu airport, so in reality, you can enter whatever terminal looks the least busy. Since Uniteds flagship Polaris Lounge at San Francisco is only available to international travellers, we visited the United Club lounge, located on Terminal 3. I especially like the first in your Conclusion of the three aircraft facing that panoramic view of the Manhattan skyline. Booking United Polaris Business Class I booked a paid economy ticket from Los Angeles (LAX) to Houston (IAH) and upgraded the fare for $186 one-way to the brand-new Polaris seats on this flight. Find cheap business class plane tickets to anywhere in Montenegro from anywhere in United States. Flew LHRORD a week or so ago in Polaris. A very touching movie. Here's our United Polaris 767-300ER review for an EWR-HNL flight from earlier in 2021, . Input departure airport. Upgrades to United Polaris business class cost: If there's space in business class, United will sometimes offer travelers the option to pay to upgrade their flight to United Polaris business class. All the high elites and then lopped in to group one. I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. Food-wise and with making Business class feel special in their Boarding process. . Sorry for all my negativity. Ive had both too many times to count, and theyre both mediocre at best. Registration: N588UA. Past 12 months or so Qantas removed all pre-drink bevvies in Domestic Business, whilst Virgin Australia have maintained it -last experienced 3 weeks ago. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). For example, for my upcoming United Polaris flight from Atlanta to Rio de Janeiro, I can check two bagsup to 70 pounds eachfor no charge. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. They dont want you. 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